Administrative console - browser connection problems
This page describes problems that we can have when logging into the admin console from a browser.
Review the following information to resolve the browser problem.
If we are able to bring up the browser page, but the console behavior is inconsistent, error-prone, or unresponsive, try upgrading the browser we are using. Older browsers may not support the admin console's features. For a listing of supported Web browsers, see the Supported hardware and software Web page.
Check to see if the problem has been identified and documented using the links in Diagnose and fix problems: Resources for learning. If we do not see a problem that resembles thes, or if the information provided does not solve the problem, contact IBM support for further assistance. Check the following list for the problem and how to solve it:
- When a single user that uses multiple instances of the Mozilla browser logs into the admin console, the first user ID that logs into the admin console is the current user.
- A user on Mozilla browser V1.4 selects a check box on a collection table, presses Enter, and receives an error.
- A user on Mozilla browser V 1.4 enters an invalid ID or password, presses Enter, and receives an error message
When a single user that uses multiple instances of the Mozilla browser logs into the admin console, the first user ID that logs into the admin console is the current user.
When a single user logged into an operating system tries to use multiple instances of the Mozilla browser, the first user ID that logs into the admin console is the current user. This situation occurs because the browser windows share a single process.
To resolve the problem, do one of the following actions:
- Have single users logged into an operating system use a single instance of the Mozilla browser to log into the admin console.
- If the operating system allows multiple users on an operating system, have each user log into the operating system with a different user ID and bring up a single instance of the Mozilla browser.
A user on Mozilla browser V1.4 selects a check box on a collection table, presses Enter, and receives an error.
A user on Mozilla browser V1.4 selects a check box on a collection table, presses Enter, and receives an error.
To resolve the problem, do one of the following actions:
- Explicitly select a button of interest on the admin console panel instead of pressing Enter.
- Use a later version of a supported Mozilla browser.
- Use a supported version of the Microsoft Internet Explorer browser.
A user on Mozilla browser V1.4 enters an invalid ID or password, presses Enter, and receives an error message
A user on Mozilla browser V1.4 enters an invalid user ID or password, presses Enter, and receives an error message. Clicking OK fails to refresh the admin login screen
To resolve the problem, do one of the following actions:
- Use a later version of a supported Mozilla browser.
- Use a supported version of the Microsoft Internet Explorer browser.
Related concepts
Troubleshooting and support
Related tasks
Troubleshooting administration