Troubleshoot IBM HTTP Server

This section describes how to start troubleshooting IBM HTTP Server.

 

Procedure

1. Check the error log to help we determine the type of problem. We can find the error logs in the directory specified by the ErrorLog directive in the configuration file. Depending on the operating system, the default directories are:

   • /usr/IBM /HTTPServer/logs/error_log

   • /opt/IBM /HTTPServer/logs/error_log

   • <server_root>/logs/error.log

   • <server_root>/logs/error_log

2. Check the IBM HTTP Server Diagnostic Tools and Information package at http://www.ibm.com/support/docview.wss?uid=swg24008409 for additional diagnostic information, as well as MustGather steps for some problems.

3. Check the IBM HTTP Server support page at http://www.ibm.com/software/webservers/httpservers/support/ for technotes on a variety of topics.

4. Ensure that we are running with the current level of fixes for our release of IBM HTTP Server. The problem may already be resolved. Find the IBM HTTP Server recommended updates page is at http://www.ibm.com/support/docview.wss?rs=177&context=SSEQTJ&uid=swg27005198.

---

 

Sub-topics

Known problems on HP-UX platforms

Known problems on Windows platforms

Known problems on z/OS platforms

Known problems with hardware cryptographic support

Symptoms of poor server response time

Hints and tips for managing IBM HTTP Server using the administrative console

Could not connect to IBM HTTP Server administration server error

GSKit certificate support limitations

Internet Explorer V5.01x security workaround

Experiencing an IBM HTTP Server Service logon failure on Windows operating systems