I/O messages

This topic contains error messages that might result due to I/O failures and provides solutions to help we troubleshoot these problems.

The following messages appear due to read failures:

• Message: SSL0400I: I/O failed, RC <code>.

  • Reason: The server received an error trying to read on the socket.

  • Solution: Some errors are expected during normal processing, especially a '406' error, which we can ignore. If we are unable to access the server and receive these errors, report this problem to Service.

• Message :SSL0401E: I/O failed with invalid handle <handle>.

  • Reason: An internal error has occurred.

  • Solution: Report this problem to Service.

• Message: SSL0402E: I/O failed, the GSKit library is not available.

  • Reason: A call to the GSKit function failed because the dynamic link library unloaded (Windows operating systems only).

  • Solution: Shut down the server and restart.

• Message: SSL0403E: I/O failed, internal error.

  • Reason: The communication between client and the server failed due to an error in the GSKit library.

  • Solution: Retry connection from the client. If the error continues, report the problem to Service.

• Message: SSL0404E: I/O failed, insufficient storage.

  • Reason: The server could not allocate memory needed to complete the operation.

  • Solution: Take action to free up some additional memory. Try reducing the number of threads or processes running, or increasing virtual memory.

• Message:SSL0405E: I/O failed, SSL handle <handle> is in an invalid state.

  • Reason: The SSL state for the connection is invalid.

  • Solution: Retry connection from the client. If the error continues, report the problem to Service.

• Message:SSL0406E: I/O failed, cryptography error.

  • Reason: A cryptography error occurred.

  • Solution: None. If the problem continues, report it to Service.

• Message:SSL0407I: I/O failed, Error validating ASN fields in certificate.

  • Reason: The server was not able to validate one of the ASN fields in the certificate.

  • Solution: Try another certificate.

• Message:SSL0408E: I/O failed with invalid buffer size. Buffer <address>, size <length>.

  • Reason: The buffer size in the call to the read function is zero or negative.

  • Solution: None. Report this problem to Service.