Installation component troubleshooting tips
If you are having problems installing the Web server plug-ins for WAS, go to Troubleshooting Web server plug-ins installation and removal to resolve the problem. If you are having problems installing your WAS product, follow these steps to resolve the problem:
- Follow the steps that are outlined in Troubleshooting installation.
- Browse the relevant log files for clues:
- The main installation log file: app_server_root/logs/log.txt.
- The profile creation log for creating the profile: app_server_root/logs/manageprofiles/profile_name_create.log.
- IBM HTTP Server log: IHS_root/log.txt and IHS_root/ihsv61_install.log.
- The log files produced when the default application .ear file is installed are: app_server_root/profiles/profile_name/logs/defaultapp_config.log and app_server_root/profiles/profile_name/logs/defaultapp_deploy.log.
- Other logs for other applications for a profile in the app_server_root/profiles/profile_name/logs directory.
- Verify that you have installed the correct level of dependent software, such as operating system version and revision level, by reviewing the Supported hardware and software Web page.
If none of these steps solves the problem, check to see if the problem is identified and documented using the links in Diagnosing and fixing problems: Resources for learning. If you do not see a problem that resembles yours, or if the information provided does not solve your problem, contact IBM support for further assistance.
For current information available from IBM Support on known problems and their resolution, see the IBM Support page.
IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support page.
Related tasks
Troubleshooting installation
Related Reference
Installation problems
Reference topic