General configuration troubleshooting worksheet

 

Description of the problem and the environment

  1. Problem Summary:

    ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________

  2. Is the configuration being run locally or over a network connection?

    ________________________________________________________________________________ ________________________________________________________________________________

  3. Fully qualified hostname and IP address of the target and source system(s):

    ________________________________________________________________________________

    User IDs and passwords used:

    ________________________________________________________________________________

  4. WebSphere Portal version, release, and fix pack level (also please list any interim fixes applied):

    ________________________________________________________________________________ ________________________________________________________________________________

  5. WAS version, release, and fix pack level (also please list any interim fixes applied):

    ________________________________________________________________________________ ________________________________________________________________________________

  6. Web server product and version installed, if any (local or remote and on what platform?):

    ________________________________________________________________________________

  7. LDAP server product and version installed, if any (local or remote and on what platform?):

    ________________________________________________________________________________

  8. Database product and version installed, if any other than Cloudscape (local or remote and on what platform?):

    ________________________________________________________________________________

  9. If an external security manager is in use, please specify here (include platform):

    IBM Tivoli Access Manager for e-business r: ____________________________________________________________

    Computer Associates eTrust SiteMinder : _____________________________________________________________

    Other: __________________________________________________________________________

  10. WebSphere Portal's operating system: _______________________________________________

    Operating System Patch/Maintenance/Service Pack Level: _______________________________

  11. Number of CPUs on this server? _____________________________________________________

    Amount of RAM installed: __________________________________________________________

    Amount of free hard disk space on all drives: __________________________________________ _______________________________________________________________________________

  12. Steps to recreate:

    ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________

  13. Describe the network environment:

    ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________

 

Refer to these files, capture them for later review:

  • Any log or trace files relevant to the investigation

  • Any configuration files of the server or its components

  • RASUtils.jar output (WPRASCollect.zip)

  • Screen shots

 

Parent Topic

Contact support