General configuration troubleshooting worksheet
Description of the problem and the environment
- Problem Summary:
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- Is the configuration being run locally or over a network connection?
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- Fully qualified hostname and IP address of the target and source system(s):
________________________________________________________________________________
User IDs and passwords used:
________________________________________________________________________________
- WebSphere Portal version, release, and fix pack level (also please list any interim fixes applied):
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- WAS version, release, and fix pack level (also please list any interim fixes applied):
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- Web server product and version installed, if any (local or remote and on what platform?):
________________________________________________________________________________
- LDAP server product and version installed, if any (local or remote and on what platform?):
________________________________________________________________________________
- Database product and version installed, if any other than Cloudscape (local or remote and on what platform?):
________________________________________________________________________________
- If an external security manager is in use, please specify here (include platform):
IBM Tivoli Access Manager for e-business r: ____________________________________________________________
Computer Associates eTrust SiteMinder : _____________________________________________________________
Other: __________________________________________________________________________
- WebSphere Portal's operating system: _______________________________________________
Operating System Patch/Maintenance/Service Pack Level: _______________________________
- Number of CPUs on this server? _____________________________________________________
Amount of RAM installed: __________________________________________________________
Amount of free hard disk space on all drives: __________________________________________ _______________________________________________________________________________
- Steps to recreate:
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- Describe the network environment:
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Refer to these files, capture them for later review:
- Any log or trace files relevant to the investigation
- Any configuration files of the server or its components
- RASUtils.jar output (WPRASCollect.zip)
- Screen shots
Parent Topic
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