Troubleshoot portlets

This section contains information that can assist you in preventing, identifying, and correcting problems related to WebSphere Portal. For information related to specific components, see the appropriate troubleshooting topic.

 

Problem: European comma format for numbers not available in Retirement Planner

Retirement Planner only allows users to use the format x.xx when entering non-whole number values.

 

Problem: IBM NetMeeting portlet not available if the Microsoft NetMeeting application not already installed

If you are using Internet Explorer 5.5 on Windows, and Microsoft NetMeeting is not already installed, the NetMeeting portlet will not be available.

Solution: Upgrade to Internet Explorer 6 or install the Microsoft NetMeeting application (as provided by Microsoft Corporation) on your machine.

 

Problem: Configure proxy for MarketWatch portlets

The MarketWatch portlets My News, My Weather, and My Stocks assume that you have direct access to the Internet to retrieve content for rendering in the portlets. If access is only possible through a proxy, then the proxy must be configured in the portlet by modifying its web.xml file.

Solution: There are four context level parameters in web.xml, and by default they are all empty: 

<context-param>
     <param-name>proxyHost</param-name>
     <param-value></param-value>
  </context-param>

  <context-param>
     <param-name>proxyPort</param-name>
     <param-value></param-value>
  </context-param>

  <context-param>
     <param-name>proxyUserName</param-name>
     <param-value></param-value>
  </context-param>

  <context-param>
     <param-name>proxyPassword</param-name>
     <param-value></param-value>
  </context-param>

The values for these parameters should be:

  1. proxyHost: The host.name of proxy server (dns name or static IP address).
  2. proxyPort: The proxy server port, such as 8080.
  3. proxyUserName/proxyPassword: If the proxy server requires authentication, specify the user ID and password for the proxyUserName and proxyPassword parameters, respectively.

 

Problem: "YourCo" portlet samples do not work from right-to-left

The sample portlets for "YourCo Financial Theme" and the "YourCo Financial There for logged in Users" were not intended to be used in a bi-directional environment.

Solution: Use the Portal Administration portlet to remove the two "YourCo" portlets. The sample portlets then displays with the default portal theme.

 

See also

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WebSphere is a trademark of the IBM Corporation in the United States, other countries, or both.

 

IBM is a trademark of the IBM Corporation in the United States, other countries, or both.