WebSphere Portal Troubleshooting
Enable trace
If you can re-create the problem, enable tracing, re-create the problem, and then check the logs
Because WebSphere Portal runs as an appserver within WebSphere Application Server, you can enable tracing within WAS to obtain information about application server and other processes.
The next step is to search the product documentation and Search the IBM support Web site
If you fail to resolve your issue, contact IBM support
WebSphere Portal Automated Problem Determination Tool
The WebSphere Portal Automated Problem Determination Tool provides automatic data collection and symptom analysis support for WebSphere Portal problem determination scenarios The IBM WebSphereŽ Portal Automated Problem Determination Tool provides automatic data collection and symptom analysis support for WebSphere Portal problem determination scenarios
The WebSphere Portal Automated Problem Determination Tool is provided as an aid for troubleshooting WebSphere Portal. The tool focuses on automatic data collection and provides symptom analysis support for WebSphere Portal Problem Determination Scenarios. Information pertinent to a problem scenario is collected and analyzed to help identify the origin of the problem being encountered. The WebSphere Portal Automated Problem Determination Tool tool benefits customers by reducing the amount of time it takes to reproduce a problem with the proper RAS tracing levels set (trace levels are set automatically by the tool) and it also reduces the effort required to send the appropriate log information to IBM support. In addition, the tool performs symptom analysis to help streamline the problem determination process.
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WebSphere is a trademark of the IBM Corporation in the United States, other countries, or both.
IBM is a trademark of the IBM Corporation in the United States, other countries, or both.