General programming troubleshooting worksheet


 

Description of the problem and the environment

  1. Problem Summary:

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  2. User IDs and access privileges involved (for example, 'wpsadmin/Administrator'):

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  3. WebSphere Portal version, release, and fix pack level (also please list any interim fixes

    applied):

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  4. WebSphere Application Server version, release, and fix pack level (also please list any interim

    fixes applied):

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  5. Development (IDE) product and version installed, and on what platform?: 

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  6. Java 2 SDK product and version installed, (java -fullversion output): 

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  7. Web server product and version installed, if any (local or remote and on what platform?): 

    ________________________________________________________________________________  

  8. LDAP server product and version installed, if any (local or remote and on what platform?):

    ________________________________________________________________________________  

  9. Database product and version installed, if any other than Cloudscape (local or remote and on

    what platform?): ____________________________________________________________________

     

  10. If an external security manager is in use, please specify here (include platform): 

    Tivoli Access Manager: ____________________________________________________________

    Netegrity SiteMinder: _____________________________________________________________

    Other: __________________________________________________________________________

     

  11. WebSphere Portal's operating system: ________________________________________________

    Operating System Patch/Maintenance/Service Pack Level: _______________________________

  12. Number of CPUs on this server? _____________________________________________________

    Amount of RAM installed: __________________________________________________________

    Amount of free hard disk space on all drives: __________________________________________

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  13. Please have answers to these questions ready:  

    What methods are in use? 

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    Are there any dependent JAR files? ___________________________________________________

    What is the overall goal of the portlet?________________________________________________

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    Does it work in the Portal Toolkit's Test Environment or in a stand-alone Portal? ______________

    Does the portlet use the Struts portal framework/JSR 168/WSRP? _________________________

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  14. Steps to recreate:

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Refer to these files, capture them for later review:

  • Sample code or testcase archived for sharing with IBM support
  • Any log or trace files relevant to the investigation
  • Any configuration files of the server or its components
  • Screen shots

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WebSphere is a trademark of the IBM Corporation in the United States, other countries, or both.

 

IBM is a trademark of the IBM Corporation in the United States, other countries, or both.

 

Tivoli is a trademark of the IBM Corporation in the United States, other countries, or both.