IBM Tivoli Directory Integrator
When explaining a problem to IBM, be
as specific as possible. Include all relevant background information
so that IBM Software Support specialists can help you solve
the problem efficiently. To save time, know the answers to these questions:
- What software versions were we running when the problem occurred?
- Do we have logs, traces, and messages that are related to the
problem symptoms? IBM Software Support is likely to
ask for this information.
- Can the problem be recreated? If so, what steps led to the failure?
- Have any changes been made to the system? (For example, hardware, operating system, networking software, and so on.)
- Are you currently using a workaround for this problem? If so, please be prepared to explain it when you report the problem.