IBM Software Support provides assistance with product defects.
Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and be authorized to submit problems to IBM. The type of software maintenance contract that we need depends on the type of product we have:
http://www.lotus.com/services/passport.nsf/WebDocs/ Passport_Advantage_Home
If you are not sure what type of software maintenance contract we need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (http://techsupport.services.ibm.com/guides/contacts.html) and click the name of the geographic region for phone numbers of people who provide support for your location.
Follow the steps in this topic to contact IBM Software Support: