Before contacting IBM Tivoli Software support with a problem, refer to IBM System Management and Tivoli software Web site at:
http://www.ibm.com/software/sysmgmt/products/support/IBMDirectoryIntegrator.html
For additional help, contact software support by using the methods described in the IBM Software Support Handbook at the following Web site:
http://techsupport.services.ibm.com/guides/handbook.html
The guide provides the following information:
A list of most requested documents as well as those identified as valuable in helping answer your questions related to IBM TDI can be found at http://www-01.ibm.com/support/docview.wss?rs=697&uid=swg27009673.