Tracing Managed File Transfer agents on Multiplatforms
The trace facility in Managed File Transfer is provided to help IBM Support diagnose your problems and issues. Various commands and properties control the behavior of this facility.
About this task
If we are asked to provide trace output to investigate an issue with an agent, use one of the following options, depending on whether it is possible for you to stop the agent for a short period of time.
If we are unsure which option to use, contact the IBM Support representative and they will advise you on the best way to collect trace for the issue that we are seeing.
Procedure
- If it is possible for you to stop an agent for a short period of time, collect a trace of the agent from startup. For more information, see Collecting a Managed File Transfer agent trace from startup.
- If it is not possible for you to stop an agent, then collect a trace dynamically using the fteSetAgentTraceLevel command. For more information, see Collecting a Managed File Transfer agent trace dynamically.
- Collecting a Managed File Transfer agent trace from startup
Where it is possible for you to stop an agent for a short period of time, we should collect Managed File Transfer agent trace from startup.- Collecting a Managed File Transfer agent trace dynamically
The fteSetAgentTraceLevel command allows trace to be collected from a running agent. This can be very useful if IBM Support need to see a trace from an agent that cannot be stopped.Parent topic: Tracing Managed File Transfer resources on Multiplatforms