Problem reporting sheet

A problem reporting sheet helps you gather the background information that we need when reporting a problem to the IBM support center.

There are two advantages to using a problem reporting sheet when you contact the IBM support center:

• In a telephone conversation, we are better prepared to respond to questions if you have all your findings before you on a sheet of paper.
• We can use the information for planning, organizing, and establishing your priorities for controlling and resolving the problem.

 PROBLEM REPORTING SHEET
 
 Date                     Severity                  Problem  No.
 
                                                    Incident No.
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 Problem/Inquiry
 
 Abend                    Incorrout                 z/OS Release
  
 Wait                     Module                    IBM MQ Release
 
 Loop                     Message                   CICS Release
 
 Performance              Other                     IMS Release

                                                    DB2 Release
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 Documentation available
 
 Abend                    System dump               Program output
 
 Message                  Transaction dump          Other
 
 Trace                    Translator output
 
 Symptom string           Compiler output
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 Actions
 
 Date          Name              Activity
 
 
 
 
 
 
 
 
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 Resolution
 
 APAR                     PTF                       Other

Parent topic: Contacting IBM Software Support