Initialization procedure and general services codes (X'E8')

If an initialization procedure reason code occurs that is not listed here, an internal error has occurred. Collect the following diagnostic items and contact the IBM support center.


Diagnostics

  • The console output for the period leading up to the error.
  • The queue manager job log.
  • The system dump resulting from the error.
  • A printout of SYS1.LOGREC.
  • The system parameter load module.
  • The initialization procedure.
  • The started task JCL procedure for this queue manager.
  • Appropriate WebSphere MQ, z/OS, Db2, CICS, and IMS service levels.

    00E80001

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80002

    The queue manager address space was not started correctly or an error occurred during z/OS IEFSSREQ processing.

    System action
    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested. Register 9 contains the address of an 8-byte field that contains the following diagnostic information:

    • Bytes 1 through 4 - subsystem name
    • Bytes 5 through 8 - contents of register 15 that contains the return code set by the z/OS IEFSSREQ macro

    System programmer response

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E80003, 00E80004, 00E80005, 00E80006

    An internal error has occurred.

    System action

    A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E8000E

    An ESTAE could not be established for the queue manager address space control task.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested. Register 9 contains the address of a 4-byte field that contains the ESTAE macro return code.

    System programmer response

    Restart the queue manager.

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E8000F

    Invalid startup parameters were specified. This was probably caused by an attempt to start the queue manager by som means other than a START QMGR command.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    If we are unable to resolve the problem, collect the items listed in Diagnostics and contact the IBM support center.

    00E80010

    An invalid product was specified. This abend is preceded by one or more instances of message CSQY038E. See this message for more details.

    System action

    The queue manager is terminated.

    System programmer response

    Locate the related CSQY038E messages for the queue manager, and correct the issue described in each of those messages.

    00E80011

    The address space could not be made non-swappable.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E80012

    An internal error has occurred.

    System programmer response

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80013, 00E8001F, 00E8002F

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80031

    An unsupported input parameter was detected for allied address space initialization.

    System action

    The caller's task is ended abnormally. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80032

    An unsupported input parameter was detected for allied address space termination.

    System action

    The caller's task is ended abnormally. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80033

    This reason code accompanies a X'6C6' completion code. This module detected that the queue manager was terminating.

    System action

    The caller's task is ended abnormally with code X'6C6'. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E8003C

    An internal error has occurred.

    System action

    The caller's task is ended abnormally. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E8003D

    An internal error has occurred.

    System action

    Abnormal termination of the queue manager is initiated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E8003E

    An ESTAE could not be established in an address space about to be initialized as an MQ allied address space.

    System action

    The caller's task is ended abnormally. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    If we are unable to resolve the problem, collect the items listed in Diagnostics and contact the IBM support center.

    00E8003F

    An internal error has occurred.

    System action

    The caller's task is ended abnormally. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80041

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80042, 00E8004F

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80051

    An error was detected in the command that was used to start the queue manager.

    System action

    The queue manager is terminated.

    System programmer response

    Reenter the command if it was entered incorrectly.

    If we are unable to resolve the problem, contact the IBM support center.

    00E80052, 00E80053, 00E80054, 00E80055

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80057

    An error occurred while trying to start a queue manager address space. One possible cause of this problem is an error in the started task JCL procedure for the queue manager.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E80058

    An error occurred during command prefix registration.

    System action

    The queue manager ends abnormally.

    System programmer response

    See the accompanying CSQYxxx messages for information about the cause of the problem.

    Restart the queue manager after correcting the problem.

    00E8005F, 00E80061, 00E8006F, 00E8007F

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80081

    An invalid load module was detected.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested. Register 9 contains the address of an 8-byte field that contains the name of the module in error.

    System programmer response

    Check that the installation process was successful.

    Restart the queue manager after resolving the problem.

    If we are unable to resolve the problem, collect the items listed in Diagnostics and contact the IBM support center.

    00E80084

    A resource manager provided notification of an error during queue manager startup notification processing.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested. Register 9 contains the address of a 4-byte field that contains the RMID of the resource manager that requested queue manager termination.

    System programmer response

    Look for error messages indicating the cause of the problem.

    Restart the queue manager after resolving the problem.

    If we are unable to solve the problem, collect the items listed in Diagnostics, together with the contents of the BSDS and a GTF trace, and contact the IBM support center.

    00E8008F, 00E80091, 00E8009F, 00E800AF, 00E800B1

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E800B2

    The queue manager initialization procedure found that the version of ZPARM loaded was compiled for a higher release of IBM MQ.

    System action

    Startup is terminated.

    System programmer response

    Check whether the correct ZPARM has been loaded at initialization.

    The existence of this version of ZPARM implies that the queue manager has been running at a higher release of the product.

    Check to see if the queue manager has been started on a higher release of the product. If this is the case, you have inadvertently started IBM MQ with the wrong version of the product libraries.

    It might still be possible to rebuild ZPARM using the macros from SCSQMACS for the current release of the product.

    00E800CE

    An ESTAE could not be established.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested. Register 9 contains the address of a 4-byte field that contains the ESTAE macro return code.

    System programmer response

    Restart the queue manager.

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E800D1

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E800D2

    An error was encountered while attempting to obtain the z/OS LOCAL lock.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E800D3

    An error was encountered while attempting to release the z/OS LOCAL lock.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E800DF

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80100

    The queue manager was ended abnormally because the queue manager address space control task ESTAE was entered. This reason code is issued for all completion codes, except for the X'5C6' completion code.

    The queue manager is unable to determine the cause of the error.

    System action

    Termination of the queue manager is initiated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager after resolving the problem.

    The subcomponent that caused the error is unknown. This reason code might be returned if the queue manager is unable to find the system parameter load module you specified on the START QMGR command (the default name is CSQZPARM). Check that the module you specified is available.

    This reason code is also issued if the queue manager is canceled by the z/OS command CANCEL. If this is the case, determine why the queue manager was canceled.

    We might find the items listed in Diagnostics, together with the contents of the BSDS and a GTF trace, useful in resolving the problem.

    00E8011D

    An internal error has occurred.

    System action

    Termination of queue manager is initiated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E8011E

    The allied address space task primary ESTAE detected that the secondary ESTAE could not be established.

    System action

    Abnormal termination of allied address space is continued. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E8011F

    The allied address space task primary ESTAE was entered without a subsystem diagnostic work area (SDWA) provided by z/OS RTM.

    System action

    Abnormal termination of the allied address space is continued. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E8012D

    An internal error has occurred.

    System action

    Abnormal termination of queue manager is initiated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E8012F

    The allied address space task secondary ESTAE was entered without a subsystem diagnostic work area (SDWA) provided by z/OS .

    System action

    Continue with the abnormal termination of the allied address space. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E80130

    The FRR that protects the START QMGR/STOP QMGR command processor function was entered while a valid STOP QMGR command was being processed.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    We might find the items listed in Diagnostics useful in resolving the problem.

    00E80140

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80150, 00E80151

    An invalid module was detected.

    System action
    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested. Register 9 contains the address of a 12-byte field that contains the following diagnostic information:

    • Bytes 1 through 8 contain the name of the load module that contains the initialization entry point list with the invalid entry

    System programmer response

    Restart the queue manager after resolving the problem.

    Check that the installation process was successful. If we are unable to resolve the problem, collect the items listed in Diagnostics and contact the IBM support center.

    00E8015F

    An internal error has occurred.

    System action

    The queue manager is terminated. A record is written to SYS1.LOGREC, and an SVC dump is requested.

    System programmer response

    Restart the queue manager.

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80160

    The queue manager initialization procedures found that a load module had an invalid AMODE or RMODE attribute.

    System action

    Queue manager startup is terminated.

    System programmer response

    See message CSQY006E.

    00E80161

    The queue manager initialization procedures found that a load module was not at the correct level for the version of the queue manager that was being started.

    System action

    Queue manager startup is terminated.

    System programmer response

    See message CSQY010E.

    00E80162

    The queue manager initialization procedures found that the storage protect key was not 7. The most likely cause is that the program properties table (PPT) entry for CSQYASCP has not been specified correctly.

    System action

    Queue manager startup is terminated.

    System programmer response

    Restart the queue manager after resolving the problem.

    For information about specifying the PPT entry for CSQYASCP, see Update the z/OS program properties table.

    00E80163

    The queue manager initialization procedures found that they were not APF authorized. The most likely cause is that one or more of the data sets in the //STEPLIB concanentation is not APF authorized.

    System action

    Queue manager startup is terminated.

    System programmer response

    Restart the queue manager after resolving the problem.

    For information about APF authorization for the MQ load libraries, see APF authorize the IBM MQ load libraries

    00E80170

    An internal error has occurred.

    System action

    The request is ignored.

    System programmer response

    Collect the items listed in Diagnostics and contact the IBM support center.

    00E80171

    The queue manager terminated because you replied to the message CSQY041D WTOR with the letter N.

    System programmer response

    See message CSQY041D for more information.

Parent topic: IBM MQ for z/OS codes