Distributed queuing codes (X'E7')

If a distributed queuing reason code occurs that is not listed here, an internal error has occurred. Collect the following diagnostic items and contact the IBM support center.

Diagnostics

A description of the actions that led to the error or, if applicable, either a listing of the application program or the input string to a utility program that was being run at the time of the error.
The channel definitions being used
If the error affected a message channel agent, a listing of any user channel exit programs used by the message channel agent.
The console output for the period leading up to the error.
The queue manager job log.
The channel initiator job log.
The system dump resulting from the error.
Appropriate WebSphere MQ, z/OS, Db2, CICS, and IMS service levels.

00E70001: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70002: No adapter subtasks are active. They have failed many times and so have not been restarted.
System action: The channel initiator terminates.
System programmer response: Investigate the adapter subtask failure problems, as reported in the messages associated with each failure.

00E70003: No dispatchers are active. Either all the dispatchers failed to start, or all the dispatchers have failed many times and so have not been restarted.
System action: The channel initiator terminates.
System programmer response: Investigate the dispatcher failure problems, as reported in the messages associated with each failure.

00E70004: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70007: An attempt by an adapter subtask to obtain some storage failed.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Increase the size of the channel initiator address space, or reduce the number of dispatchers, adapter subtasks, SSL server subtasks, and active channels being used.

00E70008, 00E70009, 00E7000A: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70011

The channel initiator was unable to load the module CSQXBENT.

System action

The current execution unit terminates with completion code X'5C6'.

System programmer response

Check the console for messages indicating why CSQXBENT was not loaded. Ensure that the module is in the required library, and that it is referenced correctly.

The channel initiator attempts to load this module from the library data sets under the STEPLIB DD statement of its started task JCL procedure xxxxCHIN.

00E70013: Some adapter subtasks were requested, but none could be attached.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Investigate the adapter subtask attach problems, as reported in the messages associated with each failure. If we cannot resolve the problems, collect the items listed in Diagnostics and contact the IBM support center.

00E70015: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E7001D: During startup, the channel initiator was unable obtain some storage below 16M.
System action: The channel initiator ends.
System programmer response: Investigate the cause of the problem.

00E7001E, 00E7001F

An internal error has occurred.

System action

The channel initiator terminates with completion code X'5C6'.

System programmer response

Restart the channel initiator.

Collect the items listed in Diagnostics and contact the IBM support center.

00E70020: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Check the console for preceding error messages. If the problem cannot be resolved, collect the items listed in Diagnostics and contact the IBM support center.

00E70021, 00E70022, 00E70023, 00E70024, 00E70025: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70031: An internal error has occurred. A lock is currently held by a task that has terminated.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Determine why the terminated task did not free the lock. This might be due to a previous error. If we are unable to resolve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E70032

An internal error has occurred. An attempt to update information held in the coupling facility failed.

System action

The current execution unit terminates with completion code X'5C6'.

System programmer response

Collect the items listed in Diagnostics, together with details of the queue sharing group and of the queue managers active, as well as the queue managers defined to the queue sharing group at the time. This information can be obtained by entering the following z/OS commands:

 D XCF,GRP

to display a list of all queue sharing groups in the coupling facility

 D XCF,GRP,qsg-name,ALL

to display status about the queue managers defined to the queue sharing group.

Contact the IBM support center.

00E70033: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70052: No SSL server subtasks are active. They have failed many times and so have not been restarted.
System action: The channel initiator terminates.
System programmer response: Investigate the SSL server subtask failure problems, as reported in the messages associated with each failure.

00E70053: Some SSL server subtasks were requested, but none could be attached.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Investigate the SSL server subtask attach problems, as reported in the messages associated with each failure. If we cannot resolve the problems, collect the items listed in Diagnostics and contact the IBM support center.

00E7010C: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E7010E: The dispatcher detected an inconsistency in the linkage stack.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: The most likely cause is incorrect use of the linkage stack by a user exit; exits must issue any MQ API calls and return to the caller at the same linkage stack level as they were entered. If exits are not being used, or if they do not use the linkage stack, collect the items listed in Diagnostics and contact the IBM support center.

00E7010F, 00E7014A: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E7014C: An internal error has occurred. This can be caused by the channel initiator failing to stop when running against a previous instance of the queue manager and attempting to connect to a later instance of the queue manager.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics, terminate then restart the channel initiator and contact the IBM support center.

00E7014D: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E7014F: An internal error has occurred. This is normally as a result of some previous error.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Check the console for preceding error messages reporting a previous error, and take the appropriate action for resolving that error. If there is no previous error, collect the items listed in Diagnostics and contact the IBM support center.

00E7015A, 00E70214, 00E70216, 00E70226, 00E70231, 00E70232, 00E70233, 00E70501, 00E70522, 00E70543, 00E70546, 00E70553: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70054, 00E70055, 00E70056: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70057, 00E70058: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70708: An internal error has occurred.
System action: The current execution unit terminates with completion code X'5C6'.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E70802: No cluster workload exit server subtasks are active. They have failed many times, and so have not been restarted.
System action: Cluster workload exit services are disabled.
System programmer response: Investigate the cluster workload exit server subtask failure problems, as reported in the messages associated with each failure.

00E7080B: A cluster workload user exit did not return to the queue manager within the allowed time, as specified by the EXITLIM system parameter. The task running the exit is terminated with this reason. This code is preceded by message CSQV445E.
System action: Processing continues. The cluster destination is chosen using the usual algorithm.
System programmer response: Investigate why the user exit did not complete in time. Message CSQV445E displays the name of the exit program.

Parent topic: IBM MQ for z/OS codes