Storage manager codes (X'E2')

If a storage manager reason code occurs that is not listed here, an internal error has occurred. Collect the following diagnostic items and contact the IBM support center.

Diagnostics

A description of the actions that led to the error or, if applicable, either a listing of the application program or the input string to a utility program that was being run at the time of the error.
The console output for the period leading up to the error.
The queue manager job log.
The system dump resulting from the error.
A printout of SYS1.LOGREC.
If we are using CICS , the CICS transaction dump output.
Appropriate WebSphere MQ, z/OS, Db2, CICS, and IMS service levels.

00E20001, 00E20002: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E20003

A request for storage indicated that sufficient storage in the private area was not available.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase region size.

If we are unable to solve the problem by increasing the region size, collect the items listed in Diagnostics and contact the IBM support center.

00E20004

A request for storage indicated that sufficient storage was not availab le because of pool size limits.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase pool sizes.

If we are unable to solve the problem by increasing the pool sizes, collect the items listed in Diagnostics and contact the IBM support center.

00E20005, 00E20006, 00E20007, 00E20008, 00E20009: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E2000A

A request to get storage was unsuccessful.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase the region size.

If increasing the region size does not help you solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E2000B

A request to get storage was unsuccessful.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase region size.

If increasing the region size does not help you solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E2000C

A request for storage indicated that sufficient storage was not available because of pool size limits.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase pool sizes.

If increasing the pool size does not help you solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E2000D, 00E2000E

An internal error has occurred.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

The most likely cause of the problem is a storage overlay or an invalid storage request from a queue manager component. A product other than MQ could cause the storage overlay problem.

Collect the items listed in Diagnostics and contact the IBM support center.

00E2000F, 00E20010, 00E20011, 00E20012: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E20013

A request to get storage was unsuccessful.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase region size.

If increasing the region size does not help you to solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20014: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E20015

A request for storage indicated that 8K bytes of private area storage in subpool 229 was not available.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

There is probably a shortage of private area storage in the address space in which the problem occurred. Increase maximum private storage.

If increasing the maximum private storage does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20016

A request for storage indicated that sufficient storage in subpool 229 was not available.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase region size.

If increasing the region size does not help you resolve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20017, 00E20018, 00E20019: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E2001A: An error has occurred with the z/OS ESTAE.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested. Register 15 contains the return code from the z/OS ESTAE.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E2001B: The 'setlock obtain' function issued a nonzero return code.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E2001D, 00E2001E: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E2001F

There was insufficient storage in the common service area (CSA) to satisfy a request for storage.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Run the monitoring tools available at your installation to review your CSA usage.

Increase the CSA size.

If increasing the CSA size does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20020

There was insufficient storage in the private area to satisfy a request for storage.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase region size.

If increasing the region size does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20021

There was insufficient storage in the common service area (CSA) to satisfy a request for storage.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Run the monitoring tools available at your installation to review your CSA usage.

Increase the CSA size.

If increasing the size of the CSA does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20022

There was insufficient storage in the common service area (CSA) to satisfy a request for storage.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Run the monitoring tools available at your installation to review your CSA usage.

Increase the CSA size.

If increasing the size of the CSA does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20023

There was insufficient storage in the private area was to satisfy a request for storage.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Increase region size.

If increasing the region size does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20024

There was insufficient storage in the common service area (CSA) to satisfy a request for storage.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Run the monitoring tools available at your installation to review your CSA usage.

Increase the CSA size.

If increasing the CSA size does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20025

There was insufficient storage in the common service area (CSA) to satisfy a request for storage.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

Run the monitoring tools available at your installation to review your CSA usage.

Increase the CSA size.

If increasing the CSA size does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20026

A request for storage indicated that 4K bytes of private area storage in subpool 229 was not available.

System action

The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.

System programmer response

There is probably a shortage of private area storage in the address space in which the problem occurred. Increase region size.

If increasing the region size does not solve the problem, collect the items listed in Diagnostics and contact the IBM support center.

00E20027, 00E20028, 00E20029, 00E2002A: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E2002B: This reason code code is used to force percolation when an error is encountered while in storage manager code and the storage manager has been called recursively.
System programmer response: Refer to the originating error code.

00E20042, 00E20043, 00E20044, 00E20045: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

00E20046: There was insufficient storage in a 64-bit storage pool to satisfy a request.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Increase the MEMLIM for the queue manager and restart it. If the problem persists collect the items listed in Diagnostics and contact the IBM support center.

00E20047: An internal error has occurred.
System action: The invoker is abnormally terminated. Diagnostic information is recorded in SYS1.LOGREC, and a dump is requested.
System programmer response: Collect the items listed in Diagnostics and contact the IBM support center.

Parent topic: IBM MQ for z/OS codes