Troubleshooting and support
To help you understand, isolate, and resolve problems with your IBM software, the troubleshooting information contains instructions for using the problem-determination resources that are provided with your IBM products.To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM Support, you can find out what diagnostic information the service technicians need to help you address a problem.
Troubleshooting checklist
Resolving a problem
Follow these steps to troubleshoot the problem without using the IBM Support Assistant.Resolving a problem using IBM Support Assistant
Follow these steps to troubleshoot the problem using the IBM Support Assistant workbench or ISA lite client.Contacting IBM Support
IBM Support provides assistance with product defects.Exchanging information with IBM
To diagnose or identify a problem, you might need to provide IBM Support with data and information from your system. In other cases, IBM Support might provide you with tools or utilities to use for problem determination.Subscribing to Support updates
To stay informed of important information about the IBM products that you use, you can subscribe to updates.
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