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Troubleshooting and support
To help you understand, isolate, and resolve problems with your IBM software, the troubleshooting information contains instructions for using the problem-determination resources that are provided with your IBM products.
To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM Support, you can find out what diagnostic information the service technicians need to help you address a problem.
- Troubleshooting checklist
- Resolving a problem
Follow these steps to troubleshoot the problem without using the IBM Support Assistant.- Resolving a problem using the IBM Support Assistant
The IBM Support Assistant is a tool designed to help answer questions and gather data for service personnel if needed. You can use the IBM Support Assistant to perform federated searches across information repositories, access support-related web resources, and automate data collection to expedite problem resolution.- Contacting IBM Support
IBM Support provides assistance with product defects.