IBM Tivoli Composite Application Manager for Application Diagnostics, Version 7.1.0.1

Problems on Situations in Tivoli Enterprise Portal

The following content provides solutions to the problems of Situations in Tivoli Enterprise Portal.


Identifying default Situations that come with ITCAM Agent for WebSphere Applications Monitoring Agent

The problem: How can I see what the default Situations are with the ITCAM Agent for WebSphere Applications Monitoring Agent?

The solution: Perform the following steps to identify what default Situations come with the product:

  1. Log in to the Tivoli Enterprise Portal Server console and view the agents on the left panel.

  2. Highlight the WebSphere Agent - Primary on your Tivoli Enterprise Portal Server console and click the Situation icon. This brings up a new window with a list of default Situations.


Some Situations cannot be triggered automatically

The problem: For ITCAM for Application Diagnostics 7.1, some Situations (for example, WASReqSQLQueryTimePercentHigh) cannot be triggered automatically when the condition is satisfied.

The cause: Some Situations are not started automatically by default.

The solution: Perform the following steps:

  1. Log on to the Tivoli Enterprise Portal and open the agent.

  2. Right-click on the WAS instance node.

  3. Select Manage Situations.

  4. Find the Situation in question and right-click Status to select Start.


The time that a situation is issued is different from the time of the event

The problem: The time when situations are issued in Tivoli Enterprise Monitoring Server is different from the actual time that the events occurred in the Tivoli Enterprise Monitoring Agent. This problem occurs when the time of the Tivoli Enterprise Monitoring Agent and the time of Tivoli Enterprise Monitoring Server are not synchronous.

The workaround: Synchronize your Tivoli Enterprise Monitoring Agent time and Tivoli Enterprise Monitoring Server time.


Wrong attribute groups associated with Situations in ITCAM Agent for WebSphere Applications

The problem: When using IBM Tivoli Monitoring 6.2.1 with ITCAM Agent for WebSphere Applications, the wrong attribute groups are associated with Situations.

The cause: This problem is a Tivoli Enterprise Portal limitation. It affects all situation definitions that use UTF-8 string data type attribute for display-item, and causes the wrong attribute group to be displayed for default Situations in the Situation Editor.

The solution: You must re-create the Situation from the beginning when this type of modification is necessary.


Parent topic:

Troubleshooting: Tivoli Enterprise Portal

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