IBM BPM, V8.0.1, All platforms > Authoring services in Integration Designer > Services and service-related functions > Access external services with adapters > Configure and using adapters > IBM WebSphere Adapters > Email > Troubleshooting and support > Support

Getting Fixes

A product fix might be available to resolve your problem.

To get product fixes...


Procedure

  1. Determine which fix you need. Check the list of IBM WebSphere Adapter for Email recommended fixes to confirm that your software is at the latest maintenance level. Check the list of problems fixed in the IBM WebSphere Adapter for Email fix readme documentation that is available for each listed fix pack to see if IBM has already published an individual fix to resolve your problem. To determine what fixes are available using IBM Support Assistant, run a query on fix from the search page.

    Individual fixes are published as often as necessary to resolve defects in IBM BPM or WebSphere Enterprise Service Bus IBM WebSphere Adapter for Email. In addition, two kinds of cumulative collections of fixes, called fix packs and refresh packs, are published periodically for IBM WebSphere Adapter for Email, in order to bring users up to the latest maintenance level. You should install these update packages as early as possible in order to prevent problems.

    A list of recommended, generally available (GA) fixes for the WebSphere Java™ Connector Architecture (JCA) and WebSphere Business Integration adapters are available here. If a Fix Pack is not available for an adapter, it implies that the GA version is the recommended version and details about that version of the adapter can be found in the Release notes.

  2. Download the fix. Open the download document and follow the link in the Download package section. When downloading the file, ensure the name of the maintenance file is not changed. This includes both intentional changes and inadvertent changes caused by certain web browsers or download utilities.

  3. Apply the fix. Follow the instructions in the Installation Instructions section of the download document.

  4. To receive weekly notification of fixes and updates, subscribe to My Support e-mail updates.

Support