IBM BPM, V8.0.1, All platforms > Authoring services in Integration Designer > Services and service-related functions > Access external services with adapters > Configure and using adapters > IBM WebSphere Adapters > Enterprise Content Management > Troubleshooting and support

Solutions to common problems

Some of the problems you might encounter while running WebSphere Adapter for Enterprise Content Management with your database are described along with solutions and workaround. These problems and solutions are in addition to those documented as technotes on the software support website.

For a complete list of technotes about WebSphere Adapters, see http://www.ibm.com/support/search.wss?tc=SSMKUK&rs=695&rank=8&dc=DB520+D800+D900+DA900+DA800+DB560&dtm.


Resolving file processing error


Problem

If there are documents in the Event Subscription folder when the adapter begins to look for events, these documents are skipped and they are not be processed. Due to the presence of these documents, the number of events processed by the adapter in each poll cycle is less than the value in the PollQuantity property.

If the number of documents created by user exceeds the value of the PollQuantity property, the adapter does not pick up any files.


Workaround:

This issue can be resolved by:

It is advisable not to create any user documents in Event Subscription folder in the CMIS server.


Adapter returns version conflict exception message


Problem

When install multiple adapters with different versions of CWYBS_AdapterFoundation.jar, and if a lower version of the CWYBS_AdapterFoundation.jar is loaded during run time, the adapter returns the ResourceAdapterInternalException error message, due to a version conflict.

For example, when install Oracle E-Business Suite adapter version 7.0.0.3 and WebSphere Adapter for Enterprise Content Management version 7.5.0.3, the following error message is displayed "The version of CWYBS_AdapterFoundation.jar is not compatible with IBM WebSphere Adapter for Enterprise Content Management" as IBM WebSphere Adapter for Enterprise Content Management loads file:/C:/IBM/WebSphere/ProcServer7/profiles/ProcSrv01/installedConnectors/CWYOE_OracleEBS.rar/CWYBS_AdapterFoundation.jar with version 7.0.0.3. However, the base level of this jar required is version 7.5.0.3. To overcome this conflict, you must migrate all adapters to the same version level.


Solution

Migrate all adapters to the same version level.

For further assistance, visit http://www.ibm.com/support/docview.wss?uid=swg27006249.


Connection unavailable after Resource adapter project is closed and reopened

The Adapter for Enterprise Content Management cannot inspect the CMIS server if you close and reopen the adapter module during an EMD run. To resolve this problem, restart your IBM Integration Designer instance.


Unable to invoke adapter through webservices


Problem

After configuring the adapter, you might note that:

  1. The webservices client based on the WSDL is not getting generated properly in IBM Integration Designer.

  2. You may not be able to start the WSDL using certain webservices client.


Solution

Perform the following steps to enable the adapter module to load the ASI file.

  1. Create a Library project.
  2. Change to Enterprise Explorer view in IBM Integration Designer.

  3. Find the adapterASI.xsd in connector project --> connectorModule.

  4. Copy the adapterASI.xsd and paste it to the Library project.

  5. Add Library project into Dependencies of the adapter module.
  6. Clean project.

Troubleshooting and support