IBM BPM, V8.0.1, All platforms > Participating in processes > Completing work > Work on tasks > Getting help from experts

Instant messaging in Process Portal: Frequently asked questions

Answers to a set of frequently asked questions on the instant messaging service.

Why does the Chat option on the Experts tab not work for me?

If you and the expert that you want to work with are both online but nothing happens when you click the Chat option, perform the following actions to check that your environment is set up correctly.

1. Check your browser settings. Ensure that you have not blocked pop-up windows.
2. Depending on which browser you use, perform one of the following actions.

   • If you are using Internet Explorer, reload the page if you are prompted to do so when you start your chat session to accept the certificate for Sametime Connect.

     If you are using Internet Explorer version 8, perform the following additional actions:

     1. In Internet Explorer, select Tools > Internet Options.

     2. On the Security tab, in the Security level for this zone section, click Custom level.

     3. In the Miscellaneous section, enable the Display mixed content setting, click OK to save the security settings, then OK again to save the internet options.
     4. Clear your browser cache, then restart Internet Explorer.

   • If you are using a browser other than Internet Explorer, point your browser to the following URL, and accept the certificate for Sametime Connect.

     https:// sthost: secureport/stwebclient/popup.jsp

     Where:

     sthost

     The name of your Sametime Connect server.

     secureport

     The port for the Sametime Connect server.

3. If you still experience problems starting a chat session, contact your system administrator.

Getting help from experts to complete a task

Related tasks:
Configure Sametime integration
Enabling Sametime integration