IBM BPM, V8.0.1, All platforms > Install IBM BPM > Installing authoring environments, tools, and add-ons > Install IBM Integration Designer

Troubleshooting the installation process

There are a few problems you might encounter when installing or removing IBM Integration Designer.

The table provides a list of problems, descriptions and solutions.

Possible problems with installation.
Issue Solution
Exceptions thrown during installation of IBM Integration Designer. The Installation Manager log files contain the following error: 
java.io.Exception: CreateProcess: "C:\...\security.update.bat" error = 5

The error indicates file-access permission problems. This problem can be caused by anti-virus software interfering with the installation process.

Ensure that you have sufficient permissions to install on this system and disable anti-virus software while install IBM Integration Designer.
The test server does not appear in the Servers view.
  1. Verify the profile was created. The default profiles directory is one of the following directories:

    • C:\Program Files\IBM\WebSphere\AppServer\profiles\
    • C:\Program Files\WebSphere\AppServer\profiles\
    • /opt/IBM/WebSphere/AppServer/profiles/

  2. Open a command prompt and navigate to the directory where IBM Integration Designer is installed.

    • wid.exe -clean
    • ./wid.bin -clean

  3. If the server still does not appear, create a new server following the instructions in Create servers in the test environment.
Reinstalling cannot create new profile.

If you try to reinstall to the same location, or if you try to reinstall after a failed uninstall, the installation might fail because a new profile cannot be created.

If databases were created for the test environment, the databases must be dropped before you can create a new profile.

If the databases are not automatically dropped during uninstall, you must drop them manually.

  • For the qesb profile, the default databases are ECMNDB and QECMNDB (one or both)

  • For the qbpmaps profile, the default databases are QBPMDB, QPDWDB, and QCMNDB

  • For the qmwas profile, the default databases are MONITOR and COGNOSCS

  • For the qmbpmaps profile, the default databases are QBPMDB, QPDWDB, QCMNDB, MONITOR, and COGNOSCS

  • For the qmesb profile, the default databases are ECMNDB, QECMNDB, MONITOR, and COGNOSCS

Install IBM Integration Designer