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IBM Tivoli Monitoring > Version 6.3 > User's Guides > Agent Builder User's Guide IBM Tivoli Monitoring, Version 6.3
Troubleshooting
Use troubleshooting to diagnose why Agent Builder or your agent is malfunctioning.
This documentation explains how to troubleshoot the Tivoli Monitoring Agent Builder and the resulting agents. Troubleshooting, or problem determination, is the process of determining why a certain product is malfunctioning. You might be able to resolve some problems by ensuring that your system matches the system requirements that are listed in Install the Tivoli Monitoring Agent Builder.
- Gathering product information for IBM Software Support
Gather certain product information before you contact IBM Software Support.
- Agent Builder Trace logging
Trace logging is built into the software to assist IBM Software Support in gathering information to determine why a problem is occurring.
- Configure and Tuning data collection
When an Agent Builder agent is created, you can configure and tune its data collection to achieve the best results.
- Environment variables
Use environment variables to control the behavior of the agent at run time.
- Informational, warning, and error messages overview
Messages relay information about how the system or application is running and can alert you to exceptional conditions when they occur.
- Agent trace logs
Trace logs capture information about the operating environment when component software fails to operate as intended.
- Problem classification
Symptom descriptions and detailed workarounds for troubleshooting when you are using the Agent Builder or when you are working with your agent.
- Support information
If you have a problem with the IBM software, you want to resolve it quickly.