IBM Tivoli Monitoring > Version 6.3 > User's Guides > Agentless OS Monitor User's Guides > Agentless Monitoring for HP-UX User's Guide IBM Tivoli Monitoring, Version 6.3
Troubleshooting
Problems can be related to IBM Tivoli Monitoring or the specific agent that you are using.
For general troubleshooting information, see the Troubleshooting Guide. For other problem-solving options, see Support information.
You can resolve some problems by ensuring that your system matches the system requirements listed in the Prerequisites topic for the agent in the information center, or in the Requirements topic of the agent user's guide.
The following activities can help you find a solution to the problem you are having:
- Gathering product information for IBM Software Support
- Use logging
- Consulting the lists of identified problems and workarounds
Gathering product information for IBM Software Support
Before contacting IBM Software Support about a problem you are experiencing with this product, gather the information shown in Table 1.
Information to gather before contacting IBM Software Support
Information type Description Log files Collect trace log files from failing systems. Most logs are located in a logs subdirectory on the host computer. See Principal trace log files for lists of all trace log files and their locations. For general information about the IBM Tivoli Monitoring environment, see the Tivoli Enterprise Portal User's Guide.
HP-UX Operating Systems information Version number and patch level
Operating system Operating system version number and patch level Messages Messages and other information displayed on the screen Version numbers for IBM Tivoli Monitoring Version number of the following members of the monitoring environment:
- IBM Tivoli Monitoring. Also provide the patch level, if available.
- IBM Tivoli Agentless Monitoring for HP-UX Operating Systems
Screen captures Screen captures of incorrect output, if any (UNIX systems only) Core dump files If the system stops on UNIX systems, collect the core dump file from the install_dir/bin directory, where install_dir is the directory where you installed the monitoring agent.
You can use the pdcollect tool to collect the most commonly used information from a system. This tool gathers log files, configuration information, version information, and other data. For more information about using this tool, see the "pdcollect tool" in the Troubleshooting Guide.
For information about working with IBM Software Support, see IBM Support Portal Service Requests and PMRs (http://www.ibm.com/support/entry/portal/Open_service_request/Software/Software_support_(general)).
Use logging
Logging is the primary troubleshooting feature in the Agentless Monitor for HP-UX. Logging refers to the text messages and trace data that is generated by the Agentless Monitor for HP-UX. Messages and trace data are sent to a file.
Trace data captures transient information about the current operating environment when a component or application fails to operate as designed. IBM Software Support personnel use the captured trace information to determine the source of an error or unexpected condition. See Trace logging for more information.
Consulting the lists of identified problems and workarounds
Known problems are organized into types such as those in the following list to make them easier to locate:
- Installation and configuration
- General usage and operation
- Display of monitoring data
- Take Action commands
Information about symptoms and detailed workarounds for these types of problems is located in Problems and workarounds. For general troubleshooting information, see the Troubleshooting Guide.
- Trace logging
Trace logs are used to capture information about the operating environment when component software fails to operate as designed.
- Problems and workarounds
The known problems and workarounds are organized into types of problems that might occur with the Agentless Monitor for HP-UX, for example installation and configuration problems and workspace problems.
- Support information
If you have a problem with the IBM software, you want to resolve it quickly.
- Informational, warning, and error messages overview
Messages relay information about how the system or application is performing and can alert you to exceptional conditions when they occur.