Updating support information

Information centers typically include one or more Support information plug-ins. These plug-ins add IBM "technotes" and other support documents to the information center. If you have the Eclipse interface installed (the "IDE"), use the update manager to check for updates: Help > Software Updates > Find and Install. Otherwise, complete the following steps to find updated support information plug-ins on the Web.

  1. Go to your product's Web search page (select the IBM Support Assistant from the Help menu).

  2. Select IBM Software Support Documents, specific document types, IBM Downloads.

  3. Type the keyword phrase: com.ibm.support, then click the Search button. Make sure you have selected at least one product from the right-hand menu.

  4. Check the search results for any updates to your support information plug-ins. All Support information plug-ins follow the naming convention, "com.ibm.support.product.doc". If an update is available, select it from the list and view the download instructions.
  5. Save the attached zip file to a temporary location on your hard drive.
  6. Unzip the downloaded file, making sure that you retain the subfolders.
  7. From the location where you unzipped the file, copy the support information plug-in folder to your Eclipse plug-ins folder. For example, if your IBM software product is installed at c:\IBM\WebSphere\, copy the updated plug-in folder (com.ibm.support.product.doc) to c:\IBM\WebSphere\eclipse\plugins.
  8. To see the updated support documents, start the information center (or shut it down and restart it), then expand the Troubleshooting and support node in the navigation tree.