Troubleshooting and support

This section of the documentation is designed to help you resolve problems without having to call IBM Software Support. If you do have to call IBM Software support, this section provides the information you will need to help your IBM support representative better diagnose and resolve your problem.

Information for this product is constantly being extended and improved. To download updated information, go to Help > Software Updates > IBM Rational Product Updater

 

Contents

• Getting the latest fixes
• Troubleshooting checklists
• Searching knowledge bases
• Contacting IBM Software Support

If you think that your problem is specifically within your code or application, there are various tools that will help you diagnose, analyze, trace, and debug your application. See these related topics:

• Getting started with run-time problem determination
• Analyzing memory leaks
• Detecting peformance bottlenecks
• Detecting thread bottlencks
• Monitoring code coverage to detect untested lines and methods
• Collecting runtime data with user-defined probes
• Log and Trace Analyzer