Work with failed items
From time to time items will fail to syndicate. Use the failed items view to review a list of failed items and then run syndication again once we have fixed the issue.
- Logon to the syndicator as an administrator.
- Go to Administration>Portal Content>Syndicators.
- The number of failed items for a syndicator are displayed in the Failed Items column. Click on the number of failed items to open the Failed Items view.
- Each failed item for the selected syndicator is displayed in the Failed Items view, with information about how the appropriate action required to fix the issue.
- The Root and Impact columns are used to find the root cause of a syndication failure, and what secondary items are impacted by the root cause. By finding and fixing the root cause of the syndication failure, we also potentially fix the syndication failures of the items impacted by the root cause.
- The Important Items tab can also be used to narrow down which items are the most crucial to fix.
- Once we have identified and fixed the issues, we can click Retry to initiate syndication for individual items, or use the Retry All in the Important Items tab to try and syndicate all failed items. We can also choose to update or rebuild a syndication relationship.