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Troubleshooting managed pages


When using managed pages, we might encounter problems related to projects, access rights, or other issues.


User A cannot view project X

Ensure that User A has the following access rights:


User A cannot modify a published or draft page

Check the following issues as potential causes:


Why does User A receive the message "You are customizing this page. Changes are only visible to you"?

This message is generated because User A has Privileged User access to the page. This access level is the default access for a newly created user, and changes that the user makes are visible only to this user.

The changes that User A makes to be visible to all users on that page, User A requires Editor access on the page.


User A is in a project and receives the message "You are customizing this page. Changes are only visible to you" rather than creating a draft

This message is generated because User A has Privileged User access to the page. This access level is the default access for a newly created user, and changes that the user makes are visible only to this user.

To create a draft in a project, User A requires either of the following access:


User A cannot drag content from the site toolbar onto the page

When using the site toolbar and attempting to add content from the Content category in the toolbar, the following access is required for User A:


Portal pages are not synchronized with portal page site areas in Portal Site library

Typically, the pages in the portal and their corresponding portal page site areas in the Portal Site library are automatically synchronized. However, in some cases, these artifacts can become unsynchronized.

For example, this situation can occur when restoring data from a backup or from errors when creating the portal page site area after the portal page is created.

We can resynchronize the Portal Site library based on the current portal page structure stored in the portal database. When performing this synchronization, the portal database acts a master repository. Any portal page site areas in the Portal Site library that do not correspond with existing portal pages are removed from the Portal Site library. Any content site areas or content items within the affected portal page site areas are also removed.

To perform this resynchronization, run the create-page-nodes configuration task, as described in Enable managed pages.

This task also removes any draft pages that are not found in the Portal Site library.


Parent: Managed pages