WebSphere Lombardi Edition 7.2 > Use Process Portal > Manage tasks
Change the priority of a task
You can change the priority of a task as needed to escalate or de-escalate the task. This is especially useful if a group of process participants has many open tasks and you need to guide them in deciding which tasks to perform first. For example, when responding to a ticket from a customer that contains multiple issues, a customer support manager can escalate the priority of specific tasks so that the customer's most critical issues are addressed as quickly as possible.
To change the priority of a task, you must have permission
When you change the priority of a task, you might also need to change the due date of the task to reflect its new priority
- From My Tasks > Inbox , click on the name of the task.
- In the Tasks section of the process instance details page, select the check box next to the task whose priority you want to change.
- Click the Change Priority icon on the toolbar .
- In the Choose a New Priority dialog box, select the new priority (highest, high, normal, low, or lowest) from the drop-down list and then click OK.
The new priority level is displayed in the Priority field in the Tasks section of the process instance details page and also in the inboxes of all assigned participants.
Parent topic: Manage tasks