Use the error messages to resolve errors

Use the unique message ID associated with a message to locate detailed explanations and suggested operator responses.

The Error message section of the IBM Knowledge Center contains a list of messages in the IBM Security Verify Access logs, graphical user interfaces, and the command line.

For example, if you see the following error message in the message log:

CTGSI0311E The distributed session cache server was unable to generate a new key.

Search for CTGSI0311E in the Error messages section for information about why the error occurred and how to resolve it. For example, the previous error message has the following information in the IBM Knowledge Center:

Explanation: The distributed session cache server was unable to generate a new key.
Administrator response: Examine the distributed session cache server logs for further details. It may be necessary to restart the distributed session cache server completely to correct this condition.

Parent topic: Diagnosing problems with diagnostic tools