Cannot complete authentication
When you attempt to access a security Web server, you receive the following error messages:HPDIA0220I Authentication requires continuation before completion status can be determined.
This error occurs when the password used to encrypt the SPNEGO authentication data is not synchronized with the password used by the Web security server to decrypt the SPNEGO authentication data. On AIX, Linux, and Solaris operating systems, this error can be caused for the following reasons:
- The password for the Web security principal in Active Directory changed. When this password is changed, we must regenerate the SPNEGO key table.
- The SPNEGO key table was updated, but the client is still presenting an old authentication token. To clear the cached copy of the authentication token because SPNEGO authentication tokens are cached, log the client out of the workstation and log back in or restart the workstation.
On Windows operating systems, this error can be caused for the following reasons:
- The Web security server might be running in the foreground instead of as a service. The Web security server must be running as a service to have access to the correct password needed to decrypt the security token.
- The password for the Web security principal in Active Directory changed. If the Windows service for the Web security server is configured to log on as the Local System account, we might need to restart the system. If the Windows service for the Web security server is configured to log on using a particular Active Directory domain account, we might need to update the Windows service Logon as configuration to specify the correct account and password.
- Both the password and the Windows service configuration were updated, but the client is still presenting an old authentication token. To clear the cached copy of the authentication token because SPNEGO authentication tokens are cached, log the client out of the workstation and log back in, or restart the workstation.
Parent topic: Unable to authenticate