Manage support files
IBM Customer Support uses support files to help us troubleshoot problems with the appliance. Support files contain all log files, temporary and intermediate files, and command output needed to diagnose customer support problems.
Support files might contain customer-identifiable information, such as IP addresses, host names, user names, and policy files. Support files might also contain confidential information, such as passwords, certificates, and keys. The support file contents are stored as a .zip file. All files inside the support file can be inspected and censored by the customer. Tip: We can create multiple support files to track an issue over time.
Go to:
System > System Settings > Support Files
Use one or more of the following commands:
Option Description New Create a support file. Select the categories and instances to include in the support file, optionally enter a comment that describes the support file, and then click Save Configuration. A new support file is created on the appliance. Edit Edit the comment for a support file. Select the support file, click Edit, type a new comment, and then click Save. Delete Delete a support file. Select the support file, and then click Delete. Download Download support files. Select the support files, click Download, browse to the drive where we want to save the support files, and then click Save. If we download multiple support files, the files are compressed into a .zip file.
Parent topic: System settings