Report data synchronization fails intermittently

When you run the report data synchronization, it might fail with an exception com.sun.jndi.ldap.Ber$DecodeException.

One of the causes of the problem might be the absence of database tuning. To resolve the problem, set the value of the property accountSynchronizationStrategy to new. Complete the following steps:

1. Open the ITIM_HOME/data/ReportDataSynchronization.properties property file.
2. Set the value of the property accountSynchronizationStrategy=new.
3. Try the data synchronization operation again.

The new synchronization strategy is also designed to improve the performance of the data synchronization.

Parent topic: Troubleshooting report problems