Unable to access Identity administration console after Identity external user registry configuration

We might encounter problems when you access ISIM Console from the Quick Links widget after the Identity external user registry configuration.

Symptom

After the Identity external user registry configuration, we might not be able to access the Identity administration console in the IBM Security Identity Manager virtual appliance, and the following error is displayed:

"Error 404: javax.servlet.ServletException: java.io.FileNotFoundException: SRVE0190E: File not found: /
console/main"

Resolving the problem

To open ISIM Console properly, we must restart these servers from the Server Control widget on the Appliance Dashboard:

• Cluster Manager server
• Security Identity Manager server

Do these steps.

1. On the Appliance Dashboard, locate the Server Control widget. The Server name column displays a list of servers.

2. Select Cluster Manager server.

3. Click Restart.

4. Select Security Identity Manager server.

5. Click Restart.

See View the Server Control widget.

Parent topic: Troubleshooting virtual appliance problems