Email searches can slow performance when we are provisioning many accounts

When you provision accounts to users without email addresses, we might experience slow performance. For large populations, the LDAP search for system administrators can slow down provisioning. To avoid this issue, ensure that user records have email addresses if we want email notifications. If we do not want email notifications, disable them to avoid the lookup. The product is configured to send an email for an action, such as the creation of a new account. IBM Security Identity Manager follows this process:

1. Checks if the user has an email address on the person record.
2. Checks the manager of the user if no email address is found.
3. Sends an email to the system administrators, if the manager does not have an email address or the user does not have a manager.

To disable email notifications for a specific activity, such as new account creation:

1. Log in as a system administrator.
2. Expand Configure System in the navigation pane.

3. Select Workflow Notification Properties.

4. In the E-mail Notification Templates section, locate the notification to disable.

5. In the Status column, hover over the menu and click Disable.

6. Click OK.

The change takes effect immediately.

Parent topic: Troubleshooting email problems