Cannot send email from ISIM Server

If we cannot send an email, check the mail server properties. For example, we might not be able to send an email notification of a password change.

The properties are in the enRoleMail.properties file. Take these actions:

• Log on to the IBM Security Identity Manager virtual appliance console.

• From the top-level menu of the Appliance Dashboard, select Configure > Manage Server Setting > Mail Server Configuration.
• Use the Mail Server Configuration page to check the mail server properties. See Manage the mail server configuration.
• Check the host server name. Use the nslookup command to list the mail server name and IP address for a specific domain.
  1. Access the command prompt.

  2. Enter the tools command.

  3. Enter the nslookup commands as follows:

     nslookup
     > set type=MX
     > domain-name

     where domain-name is the Internet domain name of the email addresses of the organization. For example, us.yourcompany.com.

Parent topic: Troubleshooting email problems