Change the service name prevents viewing and performing actions on service requests

Change the name of a service prevents you from viewing and performing actions on service requests that applied to the service before the name change. Keep in mind the following considerations:

• Carefully consider the name of a new service before you name it.
• Do not change the name of the service after requests are made to create accounts on the service.

Follow this process if the software prevents you from acting on a service request after changing a service name:

1. Change the name back to the original name.
2. View and perform actions on requests that occurred before the service was renamed.

3. Change the name of the service to the new name.
4. View and perform actions on requests that occurred after the service was renamed.

Parent topic: Troubleshooting ISIM Server problems