Access request workflows

An access request workflow is started during access provisioning for a request from an ISIM user.

Use the Define an Access task for a service group to assign an access request workflow to a specific access. The access request workflow is started for that access when the access is requested by an ISIM user.

In ISIM system, an access provisioning request is mapped to an account provisioning request for a specific service. Mapping is based on the access definition, such as the service and service group of the access.

If an access request workflow exists, the workflow is run to do approval and validation of the access. The account request workflow is bypassed.

If there is no access request workflow, the applicable account request workflow is started. The workflow is based on the specification in the provisioning policy entitlement for the service to which access is provisioned.

The access request workflow is started only during an access request. It is not started during an account request even if the access request workflow gives the user the same access. For example, the access request workflow assigns the account to a specific group.

Parent topic: User account and access request workflows