Troubleshooting Document Manager and Productivity Components

Contents

  1. Loss of unsupported features upon document conversion

  2. Problems viewing documents as HTML

  3. Known limitations for Productivity Components

  4. Known limitations for Document Manager

 

Loss of unsupported features upon conversion

Productivity Components can view and edit many document formats via the document conversion framework. As with any document conversion, however, some loss of formatting and features is expected. The following list details some reasons why documents opened in Productivity Components do not retain all of the features of the program they were created in:

 

Document Viewer

The viewer makes a read-only HTML rendering of the source document. The business information of the source document should be preserved, though the styles and formatting might diverge from the original. In particular, graphical file formats, such as Freelance Graphics or PowerPoint, render as JPEGs, one per slide. This conversion relies on the graphical capabilities and settings on the server, including:

For best results, users should ensure that the server has the same fonts available as used in the source documents, and that the color depth of the server matches that of the majority of the clients.

 

Rich Text Component

The rich text component uses HTML as its document format. The following features are lost in conversion:

 

Spreadsheet Component

Productivity Components' spreadsheet component supports a single worksheet with styled cells and text and numeric entries with the most common formats. When converting a spreadsheet file to Productivity Components, expect the following degradations:

 

Presentation Component

Productivity Components' presentation component supports a slideshow of multiple slides contained JPG/GIF images, text blocks, bullet items, rectangles, and horizontal and vertical lines. When converting other presentation file formats, you will see the following:

Therefore, a presentation author who uses who wishes to create content for viewing in Productivity Components but creates the file in another presentation editor should avoid the standard presentation master templates of those products. If the author wishes to use a master template, he or she should use a template with raster graphics, simple, solid backgrounds, and bullet items decorated with GIF line art and/or JPG clipart.

 

Problems viewing documents as HTML

Certain file types can be viewed as HTML in Document Manager. If you are having problems viewing a document as HTML, refer to the following table to ensure your file's type is supported.

File suffix File type
acm Microsoft Access 1.0, Microsoft Access 2.0
ami Ami Pro, Ami, Professional Write Plus
bdr Microsoft Office Binder 7.0, Microsoft Office Binder 97
bmp Windows Bitmap, OS/2 Bitmap, OS/2 Warp Bitmap, Windows Cursor, Windows Icon, Corel Draw 2.0 - 9.0
cal or cals CALS Raster
cgm Computer Graphics Metafile
dbs DBase III, DBase IV, DBase V
dez DataEase 4.x
dif Navy DIF
drw Micrografx Drawing Products
dx DEC DX 3.0 and below, DEC DX 3.1, DEC DX 4.x
dxf AutoCad Interchange ASCII, AutoCad Interchange Binary
emf Enhanced Windows Metafile
en4 Enable Word Processor 4.x
ens Enable Spreadsheet
enw Enable Word Processor 3.0
eshr Escher internal Microsoft Office graphics format
exe Executable, Windows Executable or DLL
fax CCITT Group 3 Fax
fcd First Choice DB
fcs First Choice SS
fft IBM DCA/FFT
flw Freelance 1.0 & 2.0 for OS/2, Freelance 1.0 & 2.0 for Windows, Freelance 96 for Windows 95, Freelance 97 for Windows 95, Freelance for SmartSuite Millennium Edition, Freelance for SmartSuite Millennium Edition 9.6
fpx Kodak Flash Pix
fwk Framework III
gdsf Interface for *.FLT filters
gif* CompuServe GIF
gzip UNIX GZip
hgs Harvard Graphics DOS 3.0 Chart, Harvard Graphics DOS 2.0 Chart, Harvard Graphics DOS 3.0 Presentation
html or htm* Internet HyperText Markup Language (up to 3.0 with some limitations)
ich Ichitaro 8, Ichitaro 9, Ichitaro 10
ich6 Ichitaro 5, Ichitaro 6
img GEM Image (Bitmap)
iwp Wang IWP
jpg, jpeg*, jif, jfif JPEG image
jw JustWrite 1.0, JustWrite 2.0, Q&A Write 3
lzh LZH Compress, LZA Self Extracting Compress
leg Legacy, Wordstar for Windows
lwp for the Win32 platforms Lotus WordPro 96, Lotus WordPro 97, Lotus WordPro for SmartSuite Millennium Edition, Lotus WordPro for SmartSuite Millennium Edition 9.6
lwp7 for non-Windows platforms (text only) Lotus WordPro 97, Lotus WordPro for SmartSuite for the Millennium, Lotus WordPro for SmartSuite Millennium Edition 9.6
m11 Mass 11
manu Lotus Manuscript 1.0, Lotus Manuscript 2.0
mcw MacWrite II
mif FrameMaker MIF (text only in 7.1)
mm MultiMate 3.6, MultiMate Advantage 2
mm4 MultiMate 4.0
mmfn MultiMate Note
mp Multiplan 4
mpp Microsoft Project 98 - text only
msg Microsoft Outlook mail format - text only
msw Microsoft Word 4.x, Microsoft Word 5.x, Microsoft Word 6.x, Windows Write
mwkd Mac Works 2.0 Database
mwks Mac Works 2.0 Spreadsheet
mwp2 Mac WordPerfect 2.0, Mac WordPerfect 3.0
mwpf Mac WordPerfect 1.x
mwrk Mac Works 2.0 WP
ow OfficeWriter
pbm PBM (Portable Bitmap), PGM (Portable Graymap), PPM (Portable Pixmap)
pcd Kodak Photo CD
pcl PC File 5.0 Doc
pcx Paintbrush, DCX (multi-page PCX)
pdf* PDF Versions 2.1, 3.0, 4.0 and 5.0 (including Japanese PDF) and Adobe Illustrator 9.0
pdx Paradox 2 & 3, Paradox 3.5, Paradox 4, Paradox for Windows
pfx PFS: Write A, PFS: Write B, Professional Write 1, Professional Write 2, IBM Writing Assistant, First Choice word processor, First Choice 3 word processor
pgl HP Graphics Language
pic Lotus PIC
pict Macintosh PICT, Macintosh PICT2
png Portable Network Graphics
pntg MacPaint
pp2 PowerPoint 3.0 for Windows, PowerPoint 4.0 for Windows, PowerPoint 4.0 for Macintosh
pp7 PowerPoint 7.0 for Windows 95
pp97 PowerPoint 97, PowerPoint 98 for the Mac, PowerPoint 2000, PowerPoint 2002 (XP)
ppl PFS: Plan
psp6 (Win32 only) Paint Shop Pro 5.0-6.0
qa Q&A Write
qad Q&A Database
qp6 Quattro Pro 5.0 for Windows, Quattro Pro 6.0 for Windows, Quattro Pro 7.0 for Windows, Quattro Pro 8.0
qp9 QuattroPro 9, QuattroPro 2002
ras Sun Raster
rbs R:Base System V, R:Base 5000
rft IBM DCA/RFT
rfx Reflex
rtf Rich Text Format
sam Samna
sc5 SuperCalc 5
sdw Ami Draw
shw3 Novell Presentations 3.0, Novell Presentations 7.0, Corel Presentations 8.0, Corel Presentations 9.0, Corel Presentations 2002
smd Smart DataBase
sms Smart Spreadsheet
smt SmartWare II
snap Lotus Snapshot
soc StarOffice Calc 5.2 (text only)
soi StarOffice Impress 5.2 (text only)
sow StarOffice Writer (text only)
spt Sprint
taz UNIX compress, UNIX tar
text Text - DOS character set, Text - ANSI character set, Text - Macintosh character set, Text - Unicode character set, Text Mail (MIME)
tga Targa
tif6 Tagged Image File Format, EPS (TIFF header only), CCITT Group 3 Fax, CCITT Group 4 Fax, JPEG, JFIF (JPEG not in TIFF format)
tw Total Word
txt IBM DisplayWrite 2 or 3, IBM DisplayWrite 4, IBM DisplayWrite 5
vcrd vCard
viso Visio 4 - Page Preview mode only (WMF/EMF), Visio 5, 2000
vw3 Volkswriter
w6 Microsoft Word 6.0 for Windows, Microsoft Word 7.0 for Windows 95, Microsoft WordPad
w97 Microsoft Word 97, Microsoft Word 98 for the Mac, Microsoft Word 98-J, Microsoft Word 2000, Microsoft Word 2002 (XP)
wbmp WBMP wireless graphics format
wg2 Lotus 123 for OS/2 release 2
wk4 Lotus 1-2-3 3.0, Lotus 1-2-3 4.0, Lotus 1-2-3 5.0
wk6 Lotus 1-2-3 for SmartSuite 97, Lotus 1-2-3 for SmartSuite Millennium Edition, Lotus 1-2-3 for SmartSuite Millennium Edition 9.6
wks Lotus 1-2-3 1.0, Lotus 1-2-3 2.0, Symphony, Microsoft Works SS, Microsoft Works DB, VP-Planner, Mosaic Twin, Quattro (DOS), Quattro Pro (DOS), Generic WKS, Windows Works Spreadsheet, Windows Works Database
wm WordMarc
wmf Windows Metafile
wml Wireless Markup Language
word Word for Windows 1.x, Word for Windows 2.0, Word for Macintosh 4.0, Word for Macintosh 5.0
work Microsoft Works DOS 1.0 WP, Microsoft Works DOS 2.0 WP, Microsoft Works Win 3.0 WP, Microsoft Works Win 4.0 WP
wp5 WordPerfect 5.x
wp6 WordPerfect 6.0, WordPerfect 6.1, WordPerfect 7.0, WordPerfect 8.0, WordPerfect 9.0, WordPerfect 2002
wpf WordPerfect 4.2
wpg WordPerfect Graphic 1.0
wpg2 WordPerfect Graphic 2.0, WordPerfect Presentations
wpl Dec WPS Plus
wpw Novell PerfectWorks 2.0 word processor, Novell PerfectWorks 2.0 draw, Novell PerfectWorks 2.0 spreadsheet
ws Wordstar 3.0, Wordstar 4.0, Wordstar 5.0, Wordstar 6.0, Wordstar 7.0
ws2 Wordstar 2000
x11 X-Windows dump
xbm X-Windows bitmap
x15 Microsoft Excel 2.x, Microsoft Excel 3.0, Microsoft Excel 4.0, Microsoft Excel 5.0, Microsoft Excel 7.0, Microsoft Excel 97, Microsoft Excel 98 for the Mac, Microsoft Excel 2000, Microsoft Excel 2002 (XP), Microsoft Excel 2.x Chart, Microsoft Excel 3.0 Chart, Microsoft Excel 4.0 Chart, Microsoft Excel 5.0 Chart, Microsoft Excel 7.0 Chart
xpm X-Windows Pixmap
xy XyWrite / Nota Bene, Signature
zip PKZIP format, self-extracting .exe
odc-present.zip Productivity Components - Presentation
odc-sheet.zip Productivity Components - Spreadsheet
odc-text.zip Productivity Components - Rich Text

* These file types are automatically supported by most HTML browsers

 

Known limitations for Productivity Components


This section describes known limitations for Productivity Components. Some limitations require that you perform workarounds.

 

Problem: Changing session timeout for Productivity Components

The default LTPA Token timeout is two hours. This might be different from the portal session timeout. If the Productivity Components need to function longer than two hours, then extend the LTPA Token timeout through the WebSphere Application Server. 48766.RN


 

Problem: Productivity Components not supported in a Tivoli Access Manager authentication environment

The Productivity Components (Rich Text, Spreadsheet, and Presentation) are not supported in a reverse proxy environment such as Tivoli Access Manager authentication environment.

Solution: This is a known issue and will be fixed in a future release. 56282, 55716.RN

 

All components

 

Related to Mozilla

 

Problem: Cannot save a file after conversion if Workflow is enabled

If you have an Excel, Word, or Powerpoint file and you try to edit the file, a conversion occurs so the file can be manipulated in the corresponding Productivity Component. When you then try to save the file, a message displays that the save failed.

Solution: Before the file can be saved, the task that was created in the tasks folder for the conversion of the file to the Productivity Component format needs to be approved by the reviewer. Once the task has been approved by the reviewer, the author will be able to save the document. 57605

 

Problem: No content displayed after clicking hyperlink in Help in some locales

In some locales, the first page of the Help Center displays but you cannot access any other page. 51086.RN

 

Problem: Spreadsheet Component helps for Korean locale might not display correctly

Some of the Spreadsheet Component helps for the Korean locale might not display correctly. 50761f_2

 

Related to Mozilla

 

Problem: No progress window shows when creating or loading a file into one of the components

When a rich text file, spreadsheet file, presentation file or Internet Mail Box e-mail is created or opened for editing using Mozilla 1.3, the file will load in a background window until the loading operation completes. The component window then will appear in the foreground.

This is a focus issue with Mozilla when both the portlet window and the component window are refreshing. The focus does not move to the component window until the loading in the portlet window completes.

Solution: Wait for the file to load and the focus will correctly return to the opened component. 39684, 54129.RN

 

Problem: Japanese Yen sign does not always display correctly using Mozilla on Linux

The Japanese Yen sign does not always display correctly and a backslash might be displayed instead.

Solution: Tahoma font works best for all components. 54277, 62634

 

Presentation component

 

Related to Mozilla

 

Problem: Inconsisent behavior for Cut, Copy, and Paste icons

In Presentation Component, the Edit>Cut, Edit>Copy and Edit>Paste icon behavior might differ from the equivalent keyboard function.

When you use the icons, the information is cut, copied, or pasted to the browser clipboard whereas when you use the keyboard functions, the information is cut, copied, or pasted to the system clipboard.

Solution: A possible workaround is to use ctrl+c to copy and ctrl+v to paste the text into the frame. 41242, 41744

 

Problem: Link breaks between the title and outline

In Presentation Component, if you delete the default title in the outline view, the link between the title and outline view is broken. When the title frame is copied, it is converted to a text frame which can be used anywhere in the page. However, this prevents it from becoming a title frame in the new page.

Solution: Manually enter the text in the outline either by cutting and pasting or by typing it in. 39476not

 

Problem: Cannot print first page with wood or ruled image background

In Presentation Component, there is a timing issue concerning the browser. If you are using a remote server and the wood image as the background image, the first page does not print correctly.

Solution: Choose a different background image. 54466.RN

 

Problem: Cannot view pictures in Presentation Component while in Document Manager

In Presentation Component, files that include linked pictures cannot be viewed when clicking on the file in Document Manger. Images inserted as background images and Master styles selected in Presentation Component are not displayed in the HTML file.

Solution: There are two ways to insert a picture in Presentation.

  1. You can upload a picture from the local file system. These pictures can be viewed in the Document Manager.

  2. You can also link to a picture on a Web server by using a URL link. The picture will display correctly in the Presentation but cannot be viewed in the Document Manger.

54151f_1.rn

 

Problem: Cursor not visible after clicking in a new bullet text block

In Presentation Component, after you have created a bullet text block, the cursor disappears. If you enter text, the cursor will appear but in the wrong place.

Solution: Click outside the bullet text block and then click back in that block. The cursor returns to the correct block. 55427

 

Problem: Leading space or space between words disappear when cursor moves

In Presentation Component, when you move the cursor to another place in the file, the leading space or the space between words disappear.

Solution: Move the cursor back to the line and the spaces return. 53895.rn

 

Problem: Bullets disappear when aligning text

In Presentation Component, bullets might disappear when editing if the bulleted text is centered or right-aligned. 50506.RN

 

Related to Mozilla

 

Problem: Cannot see first line of text in bulleted list while typing

In Presentation Component, if you have a line in a bulleted list that wraps to the next line, you cannot see the first line of text you just entered.

Solution: If you click outside the text box, all the text will appear. 48579.RN

 

Problem: Cannot edit a page in Outline view

In Presentation Component, if you double-click on a page in the Page Sorter view, you are not able to edit the page in Outline View. 35877

 

Problem: Cannot paste items in correct spot

In Presentation Component, if you have a cursor in the beginning of a sentence and you paste in a word, the word is not placed before the cursor in front of the sentence but gets copied to the next line.

Solution: A workaround is to use ctrl+c to copy and ctrl+v to paste. 35866.RN

 

Problem: Difficulty editing text items

In Presentation Component, you might have difficulty editing text with small fonts. For example, those of 12 point or less.

Solution: Either increase the size of the fonts or click outside the boundary of the text box. 40266.RN, 39845.RN

 

Problem: Color dialog box does not display (AIX only)

In Presentation Component, using Mozilla on AIX, if you go to Page > SetBackground, the Select a Background Fill color box does not display. 53318.RN

 

Rich Text Component

 

Related to Internet Explorer

 

Related to Mozilla

 

Problem: Receive error message when converting a password-protected file

If you convert a password-protected file into Rich Text Component, you will get an error message. Password-protected file conversion is not supported. 48554.RN

 

Problem: Bulleted list must be indented one level

In Rich Text Component, when you create a bulleted list, the list is shifted to the right. If you highlight and press the Remove Indent button for one item, it deletes that bullet. 40765

 

Problem: Can drag and drop toolbar icons into a document

In Rich Text Component, you can drag and drop any icon from the toolbar to a document. However, this action will cause problems with your toolbar so it is not recommended.

Solution: Do not drag and drop icons from the toolbar into your document. 39675

 

Problem: Using Format dropdown menu changes all words in a line of text

In Rich Text Component, using the Format dropdown menu changes all words in a line of text regardless of what is selected in the line of text. This is by design.

Solution: If you want to change the text format in part of a line, use the font or size functions instead. 40400

 

Problem: Font type and font size is not displayed

In Rich Text Component, after choosing a new font, size, or heading for highlighted text and moving the cursor to a different selection of the text, and then returning, the information relating to format is not displayed on the toolbar.

Comments: This is a limitation of the browsers iFrame editable design. 39055, 44551.RN

 

Problem: Hyperlinks do not work in edit mode

In Rich Text Component, when you are editing a document, the hyperlinks do not work.

Solution: To follow a link, be in view mode. 48511.RN

 

Problem: Numbers in numbered list do not display correctly

In Rich Text Component, in some locales, if you select text for a numbered list, a list of numbers will appear in front of the text. These numbers will be in Arabic numerals, such as 1, 2, 3, not in the locale's numbering system. 37210

 

Problem: Undo icon does not work for multiple undoing of formatting

In Rich Text Component, you cannot undo formatting such as text color or bolding multiple times using the undo icon. You can undo text multiple times using the undo icon. 39879.RN

 

Problem: Cannot cut highlighted text across cells in a table

In Rich Text Component, if you highlight text and your cursor crosses the cell border, even if there is nothing in that cell, when you try to cut the selection, the highlighted text will not be deleted.

Solution: Reselect the text making sure you do not cross the cell border. 44541

 

Problem: Characters with extended formats might be lost

In Rich Text Component, after you convert a Word document, characters with extended formats such as the ruby feature might be lost.

Solution: All the features of a native application are available so use a native editor instead of Rich Text Component. Select Native Editor on the Document Manager Edit panel. 51918.RN

 

Problem: Double Byte Character Set font specified in WordPro file not reflected

After converting a WordPro document with Document Conversion Services, the Double Byte Character Set font specified in the WordPro file is not reflected in new file. The default Rich Text Component font is applied to all the Double Byte Character Set characters in the converted file, while font sizes and font styles, such as bold, are reflected.

Solution: All the features of a native application are available so use a native editor instead of Rich Text Component. 51930.RN

 

Problem: Cannot save files while in source mode

In Rich Text Component, if you save a document while in source mode, when you reopen the document, the source code will display.

Solution: Do not save files while in source mode. 47793

 

Related to Internet Explorer

 

Problem: Choosing the Normal heading in Format inserts HTML tags around lines

In Rich Text Component, if you choose Normal for a heading in the Format box, it will automatically insert HTML tags.

Solution: Switch to source mode and manually edit the HTML. 49563.RN

 

Problem: Tab does not indent

In Rich Text Component, if you hit Tab, it does not indent. Instead, the dropdown menus in the toolbar are highlighted. 39491, 68491

 

Problem: Pressing Enter does not work with the image dialog box

After creating a new Rich Text document, if you use the keyboard sequence of <Ctrl+Shift+p> to bring up the insert image dialog box, tab to the Browse button and then press Enter, nothing happens.

Solution: Invoke the Browse button by pressing the space key, not by pressing Enter. 64899

 

Related to Mozilla

 

Problem: Cannot change insert function

In Rich Text Component, the default is inserting characters. However, if you press the insert key, the function does not let you overwrite, it continues to insert characters. 39488

 

Problem: Cannot select a table to delete

In Rich Text Component, you might find it difficult to select a table so that you can delete it.

Solution: To delete a table, highlight the surrounding elements and press Delete or delete the cells one by one. 39476

 

Problem: Cannot undo the insertion of a table.

In Rich Text Component, if you insert a table, you cannot undo that action. 39068

 

Problem: Problem with deleting characters in a table

In Rich Text Component, if you hold the Backspace key down, it will delete the characters in that cell, then the characters in the adjoining cells and then the cells themselves.

Solution: To delete the entire table from both the HTML source and the Rich Text Component, press the delete key again. 39369

 

Problem: Cannot remove underlining in a table

In Rich Text Component, an underline cannot be removed if a table is created within a table cell. For instance, if you have a table and then create a table within a cell of the original table that has underlining in it, the new table will also have underlining in all the cells.

Solution: Select the whole cell again and then click the underline button to remove the underlining. 41243

 

Problem: Entire list does not bold

In Rich Text Component, if you have a list of items, select them all, and select bold, the last item does not bold.

Solution: Select the next line, even though it is blank and the last item will become bold. 42789

 

Problem: Trouble inserting a URL

In Rich Text Component, if you try to insert a URL it looks like nothing is inserted.

Solution: You have to select the text first, then insert the URL. The selected text will then be associated with the link. 39643.RN

 

Problem: Difficulty cycling through keyboard accessibility functions

Due to Mozilla's implementation of the tab key while in edit mode, you might have difficulty selecting various keyboard accessible features from the Rich Text editor.

Solution: If the tab key does not work, try using shift + Tab to select the item you want. 67556

 

Spreadsheet Component

 

Related to Internet Explorer

 

Related to Mozilla

 

Problem: Issues after conversion

There can be problems after converting a spreadsheet to or from Spreadsheet Component. For example,

51378.RN, 51380.RN, 51399.RN, 54406.RN, 57570.RN

 

Problem: Links disappear after file conversion

In Spreadsheet Component, if you add a Web link to a cell and click on it, you are taken to the URL or if you add a picture URL to a cell, the corresponding image is displayed in that cell. However, if you convert that file to Excel, you then see the formulas for those links, rather than the Web page or the picture.

Solution: Go to the cell with the link, hit F2 to edit the cell and then press Enter. The link will then be created. 51878.RN

 

Problem: Display of functions incorrect after conversion

If you use functions like =concatenate(),=PPMT(), or =abs(), convert the spreadsheet to or from Excel, and then click the document link to view the spreadsheet as HTML, the display is incorrect.

Solution: Click the edit icon to see the contents correctly. Alternatively, if the conversion was from SpreadSheet to Excel, download the converted Excel file and use Microsoft Excel application to view the content correctly. If the conversion was from Excel to SpreadSheet, open the document in edit mode, save, and the view is correct. 56829

 

Problem: Copying the text in a cell to another cell copies all the formatting of that cell

In Spreadsheet Component, when selecting the text using the mouse, the HTML markups are also selected even though the markups are invisible to the user.

Solution: A workaround is to use ctrl+c and ctrl+v to copy and paste text without copying the format.

 

Problem: Cell height does not automatically adjust

In Spreadsheet Component, if you increase the font size in a cell, the whole word might not be visible.

Solution: You need to manually adjust the cell height. 35960.RN

 

Problem: Lost formatting during cut and paste

In Spreadsheet Component, if you copy data and then paste it into another cell more than once, you might lose formatting during the pasting operation. 35198.RN

 

Problem: Cannot change Date format

In Spreadsheet Component, if you have a cell with a particular date format (such as yyyy/mm/dd), and then copy and paste the contents of that cell to another cell, you might be unable to change the date format of the new cell. 51123.RN

 

Problem: Japanese era not supported by Spreadsheet Component

The Japanese era is not supported by Spreadsheet Component. Therefore, dates are not converted and are shown in the default format of mm/dd/yyyy. 51628f_1.rn

 

Problem: In calculator preview mode cannot edit spreadsheet

In Spreadsheet Component, if you select calculator preview, you are not able to change any values.

Comments: The full calculator mode is expected to be enabled in a future release. 47643.RN

 

Problem: Using the select function returns an error message

In Spreadsheet Component, the values used in the select function should be entered in double quotes. For example, =select(3,"apple","baker","charlie","david") 62123

 

Related to Internet Explorer

 

Problem: Currency symbols do not always display

In Spreadsheet Component, some of the currency symbols do not display. Instead, a small box displays. 51158.RN

 

Problem: Country names in the currency format dialog are garbled

In Spreadsheet Component, using Internet Explorer on Windows 2000, some country names in the currency format dialog are garbled in some locales. 48722.RN

 

Related to Mozilla

 

Problem: Cannot always select cells in a spreadsheet

In Spreadsheet Component, when you are selecting cells in a spreadsheet, you cannot expand your selection vertically to other rows when you move the mouse up or down. This only happens if you are in a cell with content (either text or numbers) and blank space.

Solution: The workaround is to first click on the text of a cell when trying to select a range of cells. If you click on blank space in a filled cell, your selections can only extend horizontally. 35956.RN

 

Problem: Math Function "Trunc" does not work

In Spreadsheet Component, when you enter the math function "Trunc", nothing appears in the cell. 46438.RN

 

Problem: Format stamp icon does not stay depressed

In Spreadsheet Component, when formatting if you double-click on the Format Stamp Icon, the icon will not stay depressed. Therefore, the formatting is not copied. 35764

 

Problem: Cannot copy text between spreadsheets

If you copy text from one spreadsheet and try to paste it in another using the spreadsheet icons for copy and paste, the pasting function does not work.

Solution: To copy text between spreadsheets, use the browser's edit, copy, and paste menu commands. 35973

 

Internet Mail Box

 

Problem: Viewing as HTML

In Internet Mail Box, there might be some issues with viewing HTML. For instance,

41570, 41722, 41808, 42180, 43223

 

Problem: Colors in charts and graphs change after being e-mailed with Internet Mail Box

If you e-mail a presentation or a spreadsheet with color charts or graphs using Internet Mail Box, and then view it as HTML, the colors might change. 41987.RN, 41284

 

Problem: In some locales, title displays garbage characters in Notes e-mail after being sent via Internet Mail Box

In the Korean and other locales, titles that have UTF-8 characters in Notes e-mail, might display garbage after being sent via Internet Mail Box. 57322

 

Known limitations for Document Manager


This section describes known limitations for Document Manager. Some limitations require that you perform workarounds.

 

Problem: Lotus 123 chart displays twice in HTML view

If you upload a Lotus 123 document to Document Manager in which you have created a chart of any type (for example, line, area, or pie), you might find the HTML view of the document (viewed by clicking on the file name link) displays the chart twice, once within a cell and again below the sheet area.

Comments: This issue will be fixed in a future release. 55382.RN

 

Problem: Cannot edit new file with a period in the file name

If you create a new file in Document Manager with a period in the file name (for example file.name.txt), you cannot edit it with the Productivity Components. Document Manager allows you to create the file, but you receive an error message stating the file cannot be opened for editing. If you click on the title or click the edit icon, the file save dialog opens, allowing you to save the file to your local file system. 15030.RN

 

Problem: Document Manager portlet will not work if SSL is enabled

56695 -->

 

Problem: Drop-down menu for selecting document locale is not sorted alphabetically

56267

 

Problem: In some locales, incorrect grammar displays

In Document Manager, the concatenation of strings results in incorrect grammar for some locales. 56277

 

Problem: Colors in charts and graphs change after being e-mailed with Internet Mail Box

If you e-mail a presentation with color charts or graphs, and then view it as HTML, the colors might change. 41987.RN

 

Problem: Some Document Manager user groups are not created during installation

After installing WebSphere Portal, perform the steps below to create user groups that are required by Document Manager.

Note: These configuration steps should be performed after installing WebSphere Portal, if you are using Cloudscape as your database. If you are using a different database or a Lightweight Directory Access Protocol (LDAP) directory, perform these steps after you have configured WebSphere Portal to use the database or directory.

Solution: Add the Document Manager user groups to Member Manager by doing the following:

  1. Open a command prompt and change directory to <wp_root>/config.

  2. Enter the following command:


    This configuration task creates the following groups: wpsDocUsers, wpsDocAdmins, wpsDocAuthor, and wpsDocReviewer. The wpsDocUsers and wpsDocAdmins groups are used as groups for Document Manager Users and Document Manager Administrators, respectively. The wpsDocAuthor and wpsDocReviewer groups are used within Document Manager Workflow.

In addition, the wpsDocAuthor and wpsDocReviewer groups must also have the correct permissions to modify the WPCP workspace. To accomplish this, grant these groups editor access by doing the following:

  1. Log in to WebSphere Portal with a user ID that has administrative privileges.

  2. Click Administration > Access > Resource Permissions.

  3. Under Resource Types, click Virtual Resources.

  4. Click the Assign Access icon next to the WPCP resource type.

  5. Click the Edit Role icon next to the Editor role.

  6. Click Add.

  7. Select wpsDocAuthor and wpsDocReviewer from the list of groups. You might have to scroll multiple pages.

  8. Click OK, and then click Done.

56962

 

Problem: Receive an error when trying to upload a file with Document Manager

If you try to upload a file or create a document and receive an error message similar to: 

Error creating new document! - resourceNotFound,
your Web server might not be configured to receive HTTP PUT requests or if you use a proxy server, that might not be configured to receive HTTP PUT requests.

Solution: Configure your Web Server to allow HTTP PUT requests. If you use a proxy server, also configure proxy server to allow HTTP PUT requests. 57099, 56973

 

Problem: In a clustered environment, Search does not work correctly in Document Manager

When using Document Manager in a clustered environment, the search does not work because the search index location is not available to all the machines in the cluster.

Solution: Change the WebSphere Portal content publisher property, wcm.indexedsearch.path, found in the WCM.properties configuration file, to a cluster safe directory. This change must be made on all clustered machines. 57459

 

Problem: WordPro import to Rich Text Editor does not convert graphics (UNIX servers only)

Solution:On Windows servers, the WordPro import filter is fully-featured, which means that text, character and paragraph attributes, graphics, and other formatting is supported.

 

Problem: The Download Manager launches when the Document Manager document icons and links are clicked.

If you are using Internet Explorer, check to see if you have Download Accelerator installed. If you select icons or links for a Productivity Components document with Download Accelerator activated, the browser launches the Download Manager. This action happens because the Productivity Components file extension ends with .zip.

Solution:You can disable Download Acclerator for a specific site. When you select any of the buttons that trigger the program, click Start Download. Another window opens. Click the checkbox next to Do not trigger from this site anymore before you hit Open Browser. Internet Explorer will not use Download Accelerator while connecting to that server. 57863, 65169

 

Problem: WebSphere Portal content publishing and Document Manager have a limitation when using LDAP

WebSphere Portal content publishing and Document Manager have a limitation when using LDAP that the shortname uniquely identifies the user. If two users share a shortname with different suffix, the user with the default suffix will always be returned within WebSphere Portal content publishing and Document Manager.

For example: uid of daveuser is the shortname. The dn differs in location but WebSphere Portal content publishing and Document Manager will always find daveuser in the default location regardless of which one logs in.

uid=daveuser,cn=Users,l=Westford,st=Massachusetts,c=US,ou=Lotus,o=Software Group,dc=ibm,dc=com
uid=daveuser,cn=Users,l=Medford,st=Massachusetts,c=US,ou=Lotus,o=Software Group,dc=ibm,dc=com

Solution: There is currently no solution.

 

Problem: WordPro import to Rich Text Editor on Unix servers does not convert graphics

Solution: There is no solution for the Unix platform. However, on Windows servers, the WordPro import filter is fully-featured, which means that text, character and paragraph attributes, graphics, and other formatting is supported.

 

Problem: Document Manager does not work when SSL is enabled

Solution:

  1. Open the following files in a text editor:

    • <was-home>\installedApps\<cell-name>\WPCP_Authoring.ear\pcm.war\WEB-INF\web.xml

    • <was-home>\installedApps\<cell-name>\WPCP_Runtime.ear\wpcpruntime.war\WEB-INF\web.xml

  2. In both files, search for the following string:
    <transport-guarantee>NONE</transport-guarantee>

  3. Replace NONE with CONFIDENTIAL. The string should look like the following example:
    <transport-guarantee>CONFIDENTIAL</transport-guarantee>

  4. Save your changes.

See also