SNDSRVRQS (Send Service Request)
SNDSRVRQS Command syntax diagram
Purpose
The Send Service Request (SNDSRVRQS) command establishes a communications session and sends problem information to the service support system.
Restriction: This command is shipped with public *EXCLUDE authority and the QSRV and QSRVBAS user profiles have private authorities to use the command.
Required Parameters
- ACTION
- Specifies the type of requests processed during this session.
*PREPARED: All records in the problem log with a status of PREPARED are sent to the remote service support system.
*OPENED: All records in the problem log with a status of OPENED are sent to the remote service support system.
*TEST: A test is done on the remote support function and the communications link to it.
Optional Parameters
- RMTCPNAME
- Specifies the service provider to whom the service request is sent. When ACTION(*PREPARED) is specified, only the problem log entries that have defined destinations are processed.
*IBMSRV: The service request is sent to IBM service support.
*SELECT: A list of service providers is shown so the user can select the destination for the service request.
remote-control-point-name: Specify the remote control point name of the service provider to whom the request is sent.
- RMTNETID
- Specifies the remote name of the service provider's network.
*NETATR: The service provider is in the local network.
remote-network-identifier: Specify the network name of the service provider to whom the request is being sent.
Examples for SNDSRVRQS
Example 1
SNDSRVRQS ACTION(*PREPARED)This command establishes the communications link to the IBM service support system and sends all records in the problem log with the status prepared. The result of each problem log entry reported may be one of the following:
- PTFs sent to the system
- PTFs ordered from the code distribution center
- CE contacted automatically
- Service support center contacted automatically. The service support center representative will call you.
- Parts list
Example 2
SNDSRVRQS ACTION(*OPENED) RMTCPNAME(*SELECT)This command allows the user to select a service provider from a list. The service provider will receive all records in the problem log with an opened status.
Error messages for SNDSRVRQS
*ESCAPE Messages
- CPF2702
- Device description &1 not found.
- CPF7C08
- No support network connection.
- CPF8C0A
- Data received from &1 not recognized.
- CPF8C0B
- Test request routed to different system than specified.
- CPF8C0C
- Content of problem record &1 not valid.
- CPF8C0E
- Library QGPL not found.
- CPF8C0F
- Error indicated in reply to request.
- CPF8C01
- Cannot connect to IBM service system. One session allowed.
- CPF8C06
- No problems in problem log can be sent.
- CPF8C07
- A parameter is not valid.
- CPF8C08
- Cannot specify *SELECT for the control point name.
- CPF8C09
- &1 not defined as a service provider.
- CPF8C16
- Error occurred while processing request.
- CPF8C17
- Sign-on failed.
- CPF8C18
- No support network connection.
- CPF8C19
- Remote support application failed.
- CPF8C2A
- Cannot connect to IBM service system.
- CPF8C2B
- Error indicated in reply to request.
- CPF8C2D
- Problem &1 cannot be sent.
- CPF8C24
- Error occurred while processing request.
- CPF8C27
- Alternate load device not found.
- CPF9824
- Not authorized to command &1 in library &2.
- CPF9846
- Error while processing file &1 in library &2.