Troubleshooting Lotus companion products

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class="help">This section contains troubleshooting tips for Lotus companion products that are used for collaboration.

• Troubleshooting Lotus Sametime

• Troubleshooting Lotus QuickPlace

 

Troubleshooting Lotus Sametime

This section provides information about troubleshooting problems that might arise with Sametime.

• Changing name formats so that names in the Notes view show up as being online

  In a Sametime setup with an LDAP directory, names in an abbreviated format (for example, Jane Smith/NYK/Company) in the Notes view do not show up as being online. This is because the format of the names in the Notes view do not conform to the true distinguished name (canonical name), required by the LDAP server.

  In WebSphere Portal V5, all abbreviated names will be converted to canonical names before being sent to Sametime, for example: Jane Smith/NYK/Company becomes CN=Jane Smith/OU=NYK/O=Company.

  In addition, edit the CSEnvironment.properties file to specify the dnNameSeparator as a comma or slash. This allows the converted names to have commas in them when Sametime is using an LDAP directory, because LDAP always uses commas, for example: CN=Jane Smith/OU=NYK/O=Company becomes CN=Jane Smith,OU=NYK,O=Company

  Note: The converted canonical names must be actual names that the LDAP directory for Sametime can recognize.

 

Troubleshooting Lotus QuickPlace

This section provides information about troubleshooting problems that might arise with QuickPlace.

• Set up QuickPlace 3.0.1 to use IBM Directory Server

  class="help">This procedure corrects a problem caused when QuickPlace would enter

   class="help">uid=jqpublic,ou=users,dc=lotus,dc=com

  class="help">into the ACL instead of

   class="help">uid=jqpublic,cn=users,dc=lotus,dc=com

  class="help">Follow these steps:

  1. Shut down the QuickPlace server.
  2. Copy nQuickPlace.dll from the QuickPlace3_0_Hotfixes directory on the QuickPlace CD into the Domino directory (typically C:\Lotus\Domino).
  3. Copy haikucommonforms.ntf from the QuickPlace3_0_Hotfixes directory on the QuickPlace CD to ...lotus\domino\data\QuickPlace\Area Types\
  4. Make sure that the ...\lotus\domino\data\qpconfig.xml file includes the following entry:

  <user_directory>
  

  	::::::::
  

  	<ldap>
  

  		::::::::
  

  		<schema>
  

  			<secondary_cn_component enabled="true"/>
  

  		</schema>
  

  		:::::::
  

  <ldap>
  

  </user_directory>
  

  5. Restart the QuickPlace server.