Troubleshoot the installation

WAS Network Deployment offers several methods you can use to troubleshoot problems. Which method you use depends on the nature of the problem. Generally, you use a combination of these methods to determine the cause of a problem and then decide on an appropriate method for its resolution.

These resources provide general troubleshooting assistance.

• See the Troubleshooting topic.

• Read the WAS Network Deployment Release Notes (http://publib.boulder.ibm.com/was400/docs/relnotes502nd.html) .

• Check the WAS FAQ database (http://www.ibm.com/eserver/iseries/software/websphere/wsappserver/docs/faq.htm) .

• Refer to the WAS for iSeries newsgroup (news://news.software.ibm.com/ibm.software.websphere.application-server.as400) . This iSeries Technical Support Web-based forum is dedicated to WAS for iSeries.

Troubleshoot Step 2: Install

• Wrong version of OS/400 installed on your server.
  WAS Network Deployment runs on OS/400 version V5R1 or V5R2. The product can not be installed on OS/400 version prior to V5R1.

• IBM Development Kit for Java V1.3 is not installed.
  Local installation from Qshell or using the RUNJVA command requires JDK 1.3. Install product 5722-JV1, option 5 to obtain JDK 1.3. After installing option 5, re-install the cumulative PTF package and Java group PTF to pick up any JDK 1.3 specific fixes.

Troubleshoot Start the Network Deployment environment

• Not authorized to user profile QEJBSVR.
  The user profile invoking STRSBS QEJBAS5/QEJBASND5 must have *USE authority to user profile QEJBSVR.