Collecting information

 

If call the next level of support, have the following information ready to help speed up the problem analysis process.

• Detailed description of problem, including each of the following items:

  1. Applications that are running

  2. Whether the system or application is newly installed or has been running

  3. Can the problem be reproduced?

• Type and model number of the dataservers

• Up to date PTF level

• Number of dataservers

• Number of volumes

 

Other system commands

The following system commands can help in gathering pertinent information for analyzing problems.

• The Display Job Log (DSPJOBLOG) command shows commands and related messages for a job while it is still active and has not yet been written.

• Display Log (DSPLOG) command shows the system history log (QHST). The history log contains information about the operation of the system and the system status.

• The Trace Job (TRCJOB) command controls traces of program calls and returns that occur in the current program, or the job being serviced.

• The Start Service Job (STRSRVJOB) command starts the remote service operation for a specified job so that other service commands can be entered to service the specified job.

• The End Service Job (ENDSRVJOB) command ends the remote job service operation. This command stops the service operation that began when the Start Service Job (STRSRVJOB) command was entered.

• The Analyze Problem (ANZPRB) command allows you to analyze, create problem records for, or report problems that were not detected by the system. If the problem is valid, a fix can be supplied by matching the problem description to an already known problem for which a PTF exists, or an APAR can be created.

 

Parent topic:

Troubleshooting optical storage

Related information
Programming