Authentication problems

 

Here are two common authentication related problems and suggestions to correct the them.

• Failure to authenticate.

  Error message: The current access password entered is not valid. Please enter the valid access password.

  This message typically means that the access password you entered in the Service Device Sign-on window is not the same as the password you entered in the Specify Access Password window during the configuration wizard. Make sure that the caps lock is not active and reenter the access password using the password you assigned, taking into account any case sensitivity you may have used.

• Failure to connect the VCP.

  Error message: The PC service tools device ID password and the iSeries service tools device ID password do not match. Either the service tools device ID (name) is already in use or the passwords must be RESET on this PC and the iSeries.

  This indicates that the service tools device ID password is incorrect.

  The service device ID password stored on the PC no longer matches the value stored on the system. In rare cases, this password gets out of synchronization and reset the value back to the original default values on both the PC and the system.

 

Parent topic:

Troubleshooting remote control panel and virtual control panel problems

 

Related reference

Resynchronizing the PC and service tools device ID password