Troubleshooting the Cryptographic Coprocessor

 

Use these troubleshooting methods to tackle some of the basic problems that may occur with the Cryptographic Coprocessor on your system running the i5/OS® operating system. If the troubleshooting information does not address your problem, contact your service representative.

Always assure that you have applied all current PTFs for the relevant products and programs.

 

Using return codes

The primary method for detecting and troubleshooting problems is by monitoring return codes and reason codes.

You can also troubleshoot problems by analyzing the messages that appear in the job log or in the system operator (QSYSOPR) queue. Generally, any event that sends a message to the job log also returns an associated return code and a reason code to the calling programming. Messages sent to the system operator message, if reporting a severe problem, will normally point to a source of additional information about the problem. Such information is intended for IBM® service, and therefore you may not necessarily find them useful for problem determination.

 

Common errors

You should watch out for these common errors:

 

Parent topic:

Cryptography