Troubleshoot integrated Windows® servers
If your integrated server is not functioning properly, follow these steps to attempt to correct the problem:
- Try restarting the integrated server. See Start and stop an integrated server.
- Display information about the NWSD and its associated lines, controllers,
and devices. See View or change integrated Windows server configuration information.
- If the problem persists, look for helpful information in the logs. See Check message and job logs .
- Next look for the specific problem in the section Problems with integrated Windows servers.
- Also check the Informational APARs for the latest tips and service information. You can find these at the System i integration with BladeCenter and System x web site
.
- If the integrated server becomes damaged, you may be able to preserve installed applications and user data by reinstalling it. See Reinstall an integrated Windows server.
- If you need information about collecting service data to send to support personnel, see Collect integrated Windows server service data.
Other options to resolve problems
If a solution to the problem you are having is not addressed by the troubleshooting sections in this chapter, other service options may help resolve the problem.
- See Troubleshooting
on the Integrated xSeries solutions web site (www.ibm.com/systems/i/bladecenter/troubleshooting.html).
- For problems with specific applications, contact the application provider for support.
- For Integrated xSeries® Server hardware errors or server installation problems,
contact IBM Service.
- For unrecoverable server errors (for example, blue screens),
you might be able to find additional information on these web sites:
If additional assistance is required, under IBM® service contracts, IBM service will assist in determining the correct path for problem resolution. Contact the IBM Support Line for assistance.