Troubleshooting iSeries NetServer using Windows messenger service

You can use Windows^® messenger service to troubleshoot problems with iSeries™ NetServer™.

A user trying to connect to a share through iSeries NetServer might be denied access for the following reasons:

• The password does not match.

• There is not enough authority to the underlying file system object.

• The user profile does not exist.

• The user profile is disabled.

• The user is disabled for iSeries NetServer access.

• The password is expired.

• The user profile does not have a password.

• There was a Kerberos authentication failure.

In each of the previous situations, the client typically does not report a meaningful error message to help distinguish the problem. Support has been added to iSeries NetServer to allow messages to be sent over the network to client users on Windows 2000 and Windows XP, as well as Linux^® operating systems. This can greatly improve problem analysis for user profile connectivity issues.

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Using Windows messenger service with iSeries NetServer