Problem summary form for single partition (on models other than 270 and 8xx)

 

This is the problem summary form for a single partition (on models other than 270 and 8xx).

Date and time that the problem occurred:	____/____/____ ___:___:___
PRM or service request number:	_______________________
Describe the problem:	_______________________

Message ID	Message Text	From/Send Program	Instruction Number	To/Receive Program	Instruction Number
________	________	________	________	________	________
________	________	________	________	________	________
________	________	________	________	________	________

1. Record the mode.

2. Set the mode to Manual.

3. Place a check on the lines below to indicate which lights on the panel are on. Refer to Control panel for the system units for a diagram of the control panel.

   _____	Power On
   _____	Processor Active/Activity
   _____	System Attention

4. Press the Increment/Decrement buttons until 11-3 is shown in the Function/Data display. Press the Enter pushbutton.

5. Record the 8 characters shown in the Data display for function 11-3.

   05	__________
   11xx	__________
   12xx	__________
   13xx	__________
   14xx	__________
   15xx	__________
   16xx	__________
   17xx	__________
   18xx	__________
   19xx	__________
   20xx	__________

   Some systems do not have the 05 on the Function/Data display.

6. Press the Increment button. This action steps the Function/Data display to the next higher number (12, 13, and so on) and blanks the Data display.
7. Press the Enter pushbutton. This action shows a new set of 8 characters in the Data display. Record this data on the form.

8. Repeat steps 6 and 7 until data has been recorded through function 20. All functions may not be displayed, depending on the failure.

9. Set the same mode as recorded in step 1 of this form. Press the Increment/Decrement buttons until the number 11-3 is shown in the Function/Data display. Press the Enter pushbutton. The original system reference code (SRC) appears.

10. Return to the step that sent you here.

Comments: _______________________________________________________________________

 

Parent topic:

Gathering information with the problem summary form