Working with distributed relational database users

 

Investigating a problem usually begins with the user. Users might not be getting the results they expect when running a program or they might get a message indicating a problem. Sometimes the best way to diagnose and solve a problem is to go through the procedure with a user.

The Copy screen function allows you to do this either in real time with the user or in examining a file of the displays the user saw previously.

You can also gather more information from Messages than just the line of text that appears at the bottom of a display. This topic collection discusses how you can copy displays being viewed by another user and how you can obtain more information about messages you or a user receives when doing distributed relational database work.

In addition to programming problems, you might have problems with starting the program or connecting to the system when using Advanced Program-to-Program Communication (APPC) or TCP/IP.

 

Parent topic:

Troubleshooting